Inbound Patient Account Services Coordinator, CVS Health

CVS Health

Location:
United States, Harrisburg

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

An Inbound Patient Account Services Specialist advocates for the patient and portrays 'Putting People First' by taking a hands-on approach to help people on their path to better health. In this role, a Inbound Patient Account Services Specialist will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review.

Job Responsibility:

Develop a deep understanding of CVS Specialty processes and learn how customer service impacts a patient's journey from order to reimbursement for services
Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services
Build a trusting relationship with patients by engaging in meaningful and relevant conversation
Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate
Accurately and consistently document each interaction in the appropriate Revenue Cycle system
Record, review, and take next steps to follow-up and resolve patient concerns
Gather and examine patient information to determine eligibility for payment plans
Meet call center metrics that include call volume and call quality
Use technology to effectively liaison with other departments across CVS Specialty
Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone

Requirements:

6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services
Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel
Effective written and verbal customer service skills
Ability to work independently and on a team
Ability to offer emotional support and empathy
Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am – 8:00pm EST (Monday – Friday)
Verifiable High-school diploma or GED required

Nice to have:

1 year experience in healthcare billing, collections practices, and/or infusion services
1 year experience in pharmacy billing and reimbursement

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 30, 2025

Expiration:
September 12, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Inbound Patient Account Services Coordinator