Inbound Patient Account Services Coordinator Job at CVS Health (Work at Home)

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Inbound Patient Account Services Coordinator

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Work at Home

Salary:

17.00 - 28.46 USD / Hour

CVS Health

Expiration Date

May 29, 2026

Requirements

6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services
Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel
Effective written and verbal customer service skills
Ability to work independently and on a team
Ability to offer emotional support and empathy
Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am – 8:00pm EST (Monday – Friday)
Verifiable High-school diploma or GED required

Job Responsibility

Develop a deep understanding of CVS Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services
Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services
Build a trusting relationship with patients by engaging in meaningful and relevant conversation
Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate
Accurately and consistently document each interaction in the appropriate Revenue Cycle system
Record, review, and take next steps to follow-up and resolve patient concerns
Gather and examine patient information to determine eligibility for payment plans
Meet call center metrics that include call volume and call quality
Use technology to effectively liaison with other departments across CVS Specialty
Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone

What we offer

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources
CVS Health bonus, commission or short-term incentive program

Fulltime

Patient Accounts Coordinator

The Support Coordinator I is responsible for delivering high-quality administrat...

Location

United States , Torrance

Salary:

22.00 - 30.00 USD / Hour

Tucker Parker Smith Group

Expiration Date

Until further notice

Requirements

Minimum of 1–2 years of experience in a healthcare, medical office, or customer service environment
Experience in front desk operations, patient scheduling, or patient access functions
Strong interpersonal, communication, and organizational skills
Proficiency with EMR/EHR systems and basic computer applications
Ability to manage multiple tasks and prioritize effectively in a fast-paced setting
Professional demeanor with a strong commitment to patient service
High school diploma or equivalent required

Job Responsibility

Greet and assist patients, visitors, and staff in a professional and courteous manner
Serve as the primary point of contact at the front desk, ensuring a welcoming and efficient check-in/check-out process
Schedule, confirm, and coordinate patient appointments across multiple providers and specialties
Handle high-volume inbound and outbound calls, addressing patient inquiries and routing messages appropriately
Perform patient registration, insurance data entry, and encounter documentation within EMR/EHR systems
Coordinate referrals, authorizations, and follow-ups as needed
Maintain accurate and up-to-date patient records while ensuring compliance with privacy regulations
Support daily clinic preparation, including organizing schedules and ensuring operational readiness
Collaborate with clinical and administrative staff to ensure seamless patient flow and service delivery
Assist with additional administrative duties and special projects as assigned

What we offer

Free onsite parking available

Fulltime

Patient Accounts Coordinator

The Support Coordinator I is responsible for delivering high-quality administrat...

Location

United States , Manhattan Beach

Salary:

22.00 - 30.00 USD / Hour

Tucker Parker Smith Group

Expiration Date

Until further notice

Requirements

Minimum of 1–2 years of experience in a healthcare, medical office, or customer service environment
Experience in front desk operations, patient scheduling, or patient access functions
Strong interpersonal, communication, and organizational skills
Proficiency with EMR/EHR systems and basic computer applications
Ability to manage multiple tasks and prioritize effectively in a fast-paced setting
Professional demeanor with a strong commitment to patient service
High school diploma or equivalent required

Job Responsibility

Greet and assist patients, visitors, and staff in a professional and courteous manner
Serve as the primary point of contact at the front desk, ensuring a welcoming and efficient check-in/check-out process
Schedule, confirm, and coordinate patient appointments across multiple providers and specialties
Handle high-volume inbound and outbound calls, addressing patient inquiries and routing messages appropriately
Perform patient registration, insurance data entry, and encounter documentation within EMR/EHR systems
Coordinate referrals, authorizations, and follow-ups as needed
Maintain accurate and up-to-date patient records while ensuring compliance with privacy regulations
Support daily clinic preparation, including organizing schedules and ensuring operational readiness
Collaborate with clinical and administrative staff to ensure seamless patient flow and service delivery
Assist with additional administrative duties and special projects as assigned

What we offer

Free onsite parking available

Fulltime

Medical Customer Service Representative

We are looking for experienced Medical Customer Service Representatives to join ...

Location

United States , Columbus, Ohio

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in medical billing, collections, or customer service
Familiarity with basic medical terminology and patient interaction protocols
Proficiency in handling inbound call center operations related to patient inquiries
Strong skills in processing patient billing and resolving account discrepancies
Ability to establish and manage payment plans using online bill pay platforms
Experience assisting customers and addressing their account concerns
Knowledge of insurance policies, claims reconciliation, and refunds
Excellent communication and problem-solving skills with a customer-centric approach

Job Responsibility

Handle patient accounts promptly to minimize receivables and reduce bad debts
Monitor and manage payment plans in compliance with established guidelines
Consult with patients to address their financial responsibilities, insurance benefits, and payment options
Process delinquent accounts by coordinating with external collection agencies
Review and manage bankruptcy paperwork and deceased patient accounts
Promote a patient-focused approach to resolving balances and account discrepancies
Calculate and collect payments accurately, ensuring compliance with payment policies
Research accounts receivable issues and reconcile claims effectively
Provide support to scheduling teams by identifying insurance contracts and reimbursement policies
Collaborate with team members and leadership to suggest workflow improvements and enhance service experiences

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Client Relationship Executive

The Client Relationship Executive plays a vital role in supporting both new and ...

Location

United Kingdom , Taunton

Salary:

30000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A natural ability to make each patient feel like the only person you've spoken to that day
Highly organised, able to manage multiple enquiries simultaneously
Proactive approach to follow up and lead nurturing
Strong attention to detail and accuracy in recording information
Ability to adapt conversations to suit patient needs, energy, and understanding
Friendly, confident, and warm communication style, especially over the phone
Comfortable working in a fast-paced environment with a consistent focus on service quality
A positive, "can-do" attitude and genuine desire to help people
Previous experience in customer service, account management or patient facing role
Experience using CRM or diary management systems (training provided)

Job Responsibility

Inbound Enquiry Management: Handle incoming calls, emails, and digital enquiries in a friendly, confident, and patient focused manner
Provide a warm, personalised service that feels local and community based, rather than centralised
Build instant rapport and make each patient feel valued and supported
Patient Support & Treatment Discussions: Listen carefully and patiently to understand patient needs and questions
Talk patients through treatments, services, and available options using clear, accessible language
Explain processes (e.g., consultations, treatment journeys, pricing structures) based on provided training and guidance
Support patients in making informed decisions, without providing clinical advice
Lead Management & Follow Up: Manage inbound queries, leads, and follow ups with excellent organisation and attention to detail
Ensure each lead progresses through the journey smoothly, from enquiry to booking
Maintain accurate and up to date records across systems

What we offer

Generous holiday
Hybrid working
Modern offices and free parking on site
Progression opportunities
Discretionary bonus scheme
A wellness day
Friendly and sociable team

Fulltime

Patient Experience Coordinator

This is a unique chance to join a brand‑new business venture within a growing he...

Location

United Kingdom , Taunton

Salary:

30000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A natural ability to make each patient feel like the only person you've spoken to that day
Highly organised, able to manage multiple enquiries simultaneously
Proactive approach to follow up and lead nurturing
Strong attention to detail and accuracy in recording information
Ability to adapt conversations to suit patient needs, energy, and understanding
Friendly, confident, and warm communication style, especially over the phone
Comfortable working in a fast-paced environment with a consistent focus on service quality
A positive, "can-do" attitude and genuine desire to help people
Previous experience in customer service, account management or patient facing role
Experience using CRM or diary management systems (training provided)

Job Responsibility

Inbound Enquiry Management
Handle incoming calls, emails, and digital enquiries in a friendly, confident, and patient focused manner
Provide a warm, personalised service that feels local and community based, rather than centralised
Build instant rapport and make each patient feel valued and supported
Patient Support & Treatment Discussions
Listen carefully and patiently to understand patient needs and questions
Talk patients through treatments, services, and available options using clear, accessible language
Explain processes (e.g., consultations, treatment journeys, pricing structures) based on provided training and guidance
Support patients in making informed decisions, without providing clinical advice
Lead Management & Follow Up

What we offer

Generous holiday
Hybrid working
Modern offices and free parking on site
Progression opportunities
Discretionary bonus scheme
A wellness day
Friendly and sociable team

Fulltime

Patient Care Coordinator

We are offering a long-term contract employment opportunity for a Patient Care C...

Location

United States , Lewes

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

HS Diploma or GED required
Previous experience in a customer-facing role (retail, hospitality, call center, etc.)
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Basic computer skills and familiarity with data entry
High school diploma or equivalent required

Job Responsibility

Engage in patient-facing activities and provide a high level of customer service
Process patient credit applications with accuracy and efficiency
Responsible for answering inbound calls and dealing with patient queries promptly
Maintain an up-to-date record of patient credit information
Perform authorizations, benefit functions, and billing functions as part of the role
Participate in clinical trial operations as required
Monitor patient accounts and take necessary actions based on account status

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Medical Receptionist

We are looking for a dedicated Medical Receptionist to join our team in Skaneate...

Location

United States , Skaneateles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
an associate or bachelor's degree is preferred
A minimum of two years of experience in a front office, sales, retail, call center, or customer service role
Proficiency in Microsoft Excel and Word is essential
Familiarity with insurance billing processes and medical reimbursement workflows
Strong skills in patient scheduling, medical front office duties, and receptionist responsibilities
Knowledge of patient check-in procedures and basic medical terminology
Excellent communication and organizational abilities
Ability to work effectively in a team-oriented environment

Job Responsibility

Coordinate inbound and outbound calls to schedule patient appointments and provide answers to pre-visit inquiries, including billing-related questions
Verify insurance details and complete necessary documentation to ensure timely delivery of hearing aids and other medical supplies
Manage patient accounts with confidentiality and adhere to high standards and regulatory requirements
Execute appointment reminders and confirmations while maintaining timely and courteous interactions with patients
Discuss service costs, insurance coverage, and payment options with patients, and schedule follow-up or outpatient appointments when needed
Support the practice’s quality assurance goals and wellness initiatives by seeking patient referrals during interactions
Foster a collaborative work environment by demonstrating attention to detail and respect toward patients and team members
Build and maintain relationships with service providers, manage inventory, and communicate effectively with vendors
Participate in ongoing training and development through regular conference calls and educational sessions to enhance skills and knowledge

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Inbound Patient Account Services Coordinator

CVS Health

Location:
United States , Work at Home

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 16, 2026

Expiration:
May 29, 2026

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 16, 2026

Expiration:May 29, 2026

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United States , Work at Home

Category:
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Contract Type:
Not provided

Job Posted:
April 16, 2026

Expiration:
May 29, 2026