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CVS Health Logo CVS Health · Customer Service

Inbound Patient Account Services Coordinator

United States, Work at Home Employment contract 17.00 - 28.46 USD / Hour · Job Posted June 14, 2026
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Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility

  • Develop a deep understanding of CVS Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services
  • Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services
  • Build a trusting relationship with patients by engaging in meaningful and relevant conversation
  • Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate
  • Accurately and consistently document each interaction in the appropriate Revenue Cycle system
  • Record, review, and take next steps to follow-up and resolve patient concerns
  • Gather and examine patient information to determine eligibility for payment plans
  • Meet call center metrics that include call volume and call quality
  • Use technology to effectively liaison with other departments across CVS Specialty
  • Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone

Requirements

  • 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services
  • Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel
  • Effective written and verbal customer service skills
  • Ability to work independently and on a team
  • Ability to offer emotional support and empathy
  • Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am – 8:00pm EST (Monday – Friday)
  • Verifiable High-school diploma or GED required

Nice to have

  • 1 year experience in healthcare billing, collections practices, and/or infusion services
  • 1 year experience in pharmacy billing and reimbursement

What we offer

  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • bonus, commission or short-term incentive program
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