Inbound/Outbound Queue Associate, CVS Health

Inbound/Outbound Queue Associate

CVS Health

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 34.15 USD / Hour

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Job Description:

This position is for an Inbound/Outbound Queue Associate with American Health Holdings Medical Management Customer Service Department. The job is part of a fast-paced environment in which high level customer service is a must. Promotes/supports quality effectiveness of healthcare services.

Job Responsibility:

Promotes/supports quality effectiveness of healthcare services
Provide high level customer service in a fast-paced environment

Requirements:

1+ years of call center experience
1+ years of medical/ healthcare experience
1+ years of Data entry experience
High School diploma or G.E.D.

Nice to have:

At least 2-4 years' experience as a medical assistant, office assistant or other medical role experience
Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members
Computer literacy to navigate through internal/ external computer systems
Ability to effectively participate in multi-disciplinary team including internal and external participants
Familiarity with basic medical terminology
Effective communication, telephonic, and organization skills
High professionalism to interact with clients, internal departments, and vendors

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
No-cost tobacco cessation programs
No-cost weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
CVS Health bonus, commission or short-term incentive program

Additional Information:

Job Posted:
October 08, 2025

Expiration:
October 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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