Inbound Customer Support Specialist Job at Robert Half (Urbandale)

Customer Support Specialist

In healthcare, communication needs to be both efficient and empathetic. We’re se...

Location

United States , Elfin Forest

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of customer service experience (healthcare or call center preferred)
Familiarity with medical terminology or insurance processes is a plus
Strong communication and multitasking abilities
EMR/EHR Systems: Epic, Cerner, or similar (preferred)
Microsoft Office Suite (required)
CRM or call center systems (preferred)
Strong attention to detail and data accuracy
Ability to handle high call volumes and prioritize tasks
Professionalism and ability to handle sensitive information

Job Responsibility

Handle inbound and outbound calls related to scheduling, billing, and general inquiries
Assist with appointment coordination and follow-ups
Maintain accurate records within EMR/EHR systems
Verify patient information and update records as needed
Resolve issues or escalate concerns appropriately
Support administrative tasks such as data entry and documentation
Ensure compliance with HIPAA and internal policies

What we offer

Medical
vision
dental
life insurance
disability insurance
401(k) plan
free online training

Fulltime

Inside Sales and Customer Support Specialist

We are seeking a proactive and customer-focused Inside Sales & Customer Support ...

Location

United States , Houston

Salary:

70000.00 - 85000.00 USD / Year

Alfa Laval

Expiration Date

Until further notice

Requirements

Bachelor's degree in business, marketing, communications, or a related field preferred or equivalent work experience
A minimum of 2 years of experience in inside sales, customer service, or a similar role
Proven track record of meeting or exceeding sales targets
Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite
Strong interpersonal and communication skills (written and verbal)
Ability to build rapport and maintain positive customer relationships
Excellent problem-solving skills with a customer-first mindset
Strong organizational skills and ability to manage multiple tasks simultaneously
Adaptability to work independently and collaboratively in a fast-paced environment

Job Responsibility

Identify and qualify leads through inbound and outbound activities, including calls, emails, and online inquiries
Maintain an up-to-date and organized CRM with accurate lead and customer information
Proactively contact prospective customers to promote products/services and close sales
Develop tailored sales pitches and proposals to meet customer needs
Track and manage the sales pipeline to ensure consistent progress toward monthly and quarterly sales goals
Collaborate with the sales team to refine strategies and achieve revenue objectives
Identify opportunities to upsell or cross-sell additional products or services to existing customers
Educate customers on new offerings, features, and solutions
Serve as the first point of contact for customer inquiries, providing timely and effective solutions to issues
Escalate complex cases to appropriate teams and ensure follow-through until resolution

What we offer

Healthcare plan
Dental plan
Vision plan
Wellness program
401(k)
Paid holidays
Paid time off

Fulltime

Customer Support Specialist

We are looking for a motivated, solution-oriented Customer Support Specialist to...

Location

United States

Salary:

26.00 USD / Hour

Digital Media Solutions

Expiration Date

Until further notice

Requirements

2+ years of inbound customer support experience
Bachelors degree or higher
Strong written, verbal, and interpersonal communication skills
Proficiency with Microsoft Office Suite
Ability to manage time effectively and work independently in a remote environment

Job Responsibility

Investigate and resolve inbound customer inquiries related to DMS products and services
Guide customers through website navigation and troubleshoot technical issues
Provide timely, professional, and solution-oriented support across customer interactions
Build strong customer relationships through proactive communication and consultative support
Handle retention conversations with confidence, working to reduce churn and improve customer satisfaction
Identify customer concerns, usage gaps, or risk factors and provide solutions that drive long-term customer success
Identify opportunities to upsell products, services, or account enhancements based on customer needs
Support revenue growth initiatives through proactive outreach, relationship management, and value-driven conversations
Educate customers on additional products, features, and solutions that align with their business goals
Partner with Customer Success Managers and sales teams to support account expansion and customer retention efforts

What we offer

uncapped performance-based commission

Fulltime

Customer Support Specialist

Our client is looking for a highly energetic, confident, and engaging Customer S...

Location

United Kingdom , North London

Salary:

30000.00 - 35000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

At least two years' experience in a phone-based customer service or support role
A confident, outgoing personality with a natural ability to engage with the public
Proven experience handling complaints and navigating challenging conversations
Strong decision-making and problem-solving skills
Excellent organisational skills and attention to detail
A strong technical aptitude and the ability to learn systems quickly
A clear, professional, and authoritative phone manner

Job Responsibility

Managing a high volume of inbound calls from Drivers and passengers with confidence and professionalism
Providing support with payment queries, in-cab technology, and app-related issues
Taking full ownership of complaints, handling them calmly and decisively
Knowing when to escalate issues and ensuring a smooth resolution process
Working closely with the technical team to resolve issues efficiently
Spotting natural cross-selling opportunities while maintaining a customer-first approach
Keeping accurate records and ensuring all interactions meet company standards

Fulltime

Customer Support Specialist

In healthcare, communication needs to be both efficient and empathetic. We’re se...

Location

United States , Elfin Forest

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of customer service experience (healthcare or call center preferred)
Familiarity with medical terminology or insurance processes is a plus
Strong communication and multitasking abilities
EMR/EHR Systems: Epic, Cerner, or similar (preferred)
Microsoft Office Suite (required)
CRM or call center systems (preferred)
Strong attention to detail and data accuracy
Ability to handle high call volumes and prioritize tasks
Professionalism and ability to handle sensitive information

Job Responsibility

Handle inbound and outbound calls related to scheduling, billing, and general inquiries
Assist with appointment coordination and follow-ups
Maintain accurate records within EMR/EHR systems
Verify patient information and update records as needed
Resolve issues or escalate concerns appropriately
Support administrative tasks such as data entry and documentation
Ensure compliance with HIPAA and internal policies

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Support Specialist

As part of the Technical Support team, you’ll ensure client property listings ar...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Previous call centre or customer support experience, comfortable handling both inbound and outbound calls
Proficient in: Microsoft Suite (Apps), Zoho CRM, and Zoho Desk
Knowledge of all major internet browsers, e.g. Internet Explorer, Edge, Chrome, Firefox and Safari
Strong written and verbal communication skills, with confidence in providing email-based support and troubleshooting
Excellent time management and prioritisation skills
Demonstrate interest in real estate industry
Able to work effectively under pressure within a busy, fast-moving environment
Proactive problem-solver who works well in teams or autonomously, grasping concepts quickly and clearly
Able to make decisions independently throughout the problem-solving process
Must have excellent attention to detail, be self-motivated, organised, flexible and approachable

Job Responsibility

Provide technical and customer support to estate and letting agents via inbound and outbound calls, email, and occasional face-to-face meetings
Liaise with clients and their third-party software providers to establish and maintain automated data connections, assess data quality, and resolve issues
Confidently support customers across calls and email, managing a varied workload in a fast-paced environment with strong time management
Investigate and resolve queries raised by clients, consumers using the OnTheMarket website, and internal colleagues, communicating solutions clearly and managing expectations
Analyse raw data from feed providers and work with clients, suppliers, developers, and internal technology teams to diagnose and resolve technical issues
Monitor and manage tickets within the ticket management system, ensuring issues are prioritised and progressed effectively
Proactively audit client accounts to identify and resolve potential issues
Independently troubleshoot live service issues, clearly documenting investigations and resolutions, and sharing knowledge with colleagues where appropriate
Support new product rollouts, system enhancements, and ad-hoc projects as required
Maintain consistently high standards of customer service in all interactions

What we offer

Full private medical cover
Dental cover
Life Assurance and member rewards
28 days annual leave
Competitive pension
Season ticket loans
Enhanced maternity and paternity pay

Fulltime

Customer Support Specialist - Treasury

The main purpose of this job is to perform technical system support for all Comm...

Location

United States , Kansas City

Salary:

21.40 - 27.65 USD / Hour

Commerce Bank

Expiration Date

Until further notice

Requirements

Associate’s degree or equivalent combination of education and experience required
1+ year financial services or banking experience required
1+ years customer service experience in call center or relationship management required
Basic knowledge of bank operations
Excellent customer service skills
Ability to learn new processes quickly and critical thinking skills
Ability to learn and understand extended Commerce systems, platforms, and products
Ability to work off-shifts as necessary
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

Job Responsibility

Assist with low to medium complexity resolution issues with heightened customer focus
Answer inbound phone calls from customers and third parties
Open, review, and resolve cases through case management
Process account maintenances through various applications
Provide a high level of customer service through various communication channels and meet accuracy and timeliness measures
Adapt communication style based on engagement and audience
Research and determine next action steps to resolving inquiries
Resolve customer questions or concerns promptly
Document inquiries in Salesforce case management system (Insight 360)
Provide technical support for enhanced security password resets

What we offer

employer sponsored health, dental, and vision insurance
401(k)
life insurance
paid vacation
paid personal time
career development
education assistance
voluntary supplemental benefits

Fulltime

Customer Support Specialist - Quality

The Quality Assurance Analyst, Customer Support is accountable for evaluating th...

Location

United States , Peachtree Corners; Oklahoma City; Minneapolis; Brentwood; Austin

Salary:

Not provided

ResMed

Expiration Date

Until further notice

Requirements

Minimum 3 years working in SaaS customer service, or call center environment with interactions with customers
Experience in HME, Home health or healthcare industry
Knowledge of customer support best practices
Proven track record of analytical skills
Proven ability to work independently
Ability to work in fast paced, collaborative, customer-focused environment
Possess a passion for customer service and exceeding goals
Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner while mentoring peers
Proficiency with Microsoft Office Suite (Outlook, Word, and Excel)
Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand

Job Responsibility

Maintain Support quality standards
Monitor and review inbound and outbound calls, email, chat and social media responses against the Company’s support quality standards
Identify and address potential customer interaction issues
Provide positive feedback when applicable to acknowledge and reward the behavior
Contribute to the team culture in a positive manner
Be an advocate for the customer and for the team
Be an ally of the support representatives, a partner committed to supporting them and helping them succeed
Contribute to a culture where goals are attainable, and targets are met
Must have a strong understanding of the complex tasks within the support representative job function
Maintain a thorough knowledge of all company policies, especially those that affect call-taking metrics or performance standards

Fulltime

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Inbound Customer Support Specialist

Job Description

Job Responsibility

Requirements

What we offer

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