Inbound Customer Service Representative Job at NTT DATA (Ottawa)

Inbound Customer Service Representative (English)

The Inbound Customer Service Representative supports customers of a telecom prov...

Location

Canada , Ottawa

Salary:

19.00 CAD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

High School Diploma Required
Minimum 1 year experience in customer service is required
Previous experience in a call center or technical support environment is an asset
Basic understanding of internet and Wi‑Fi concepts (modems, routers, signal strength) or willingness to learn
Strong communication skills with the ability to explain technical steps in simple, friendly language
Comfortable navigating multiple systems and multitasking during calls
Patient, solution‑oriented, and able to remain calm under pressure
Reliable, punctual, and able to work in a metric-driven environment
Familiarity with servicing customers in the United States is an asset

Job Responsibility

Answer inbound calls from clients regarding internet, Wi‑Fi, modem, and account‑related questions
Perform mild troubleshooting, such as guiding customers through modem resets, checking connections, verifying outages, and reviewing basic Wi‑Fi settings
Provide clear explanations of plans, billing, usage, equipment, and service features
Create and update customer accounts, service tickets, and documentation in CRM systems
Educate customers on self‑service tools, equipment care, and tips for improving home Wi‑Fi performance
Maintain professionalism and empathy, especially when assisting customers experiencing service interruptions or frustration
Coordinate with technical support teams or field technicians when issues require escalation

What we offer

Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short- and Long-Term Disability options
Rewards and Recognition programs
Internal career advancement opportunities

Fulltime

New

Customer Service Representative

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Work at Home, Tennessee

Salary:

17.00 - 25.65 USD / Hour

CVS Health

Expiration Date

June 22, 2026

Requirements

Strong understanding of products, services, and processes offered by the company
Self-driven goal-oriented individual with the desire to go above and beyond for a consumer while meeting business metrics
Displays passion, integrity, commitment, and drive to deliver a positive, differentiated experience that improves our members’ lives
Ability to engage with members-begin a conversation, anticipate what questions a member might have, share information using plain language, build rapport, and handle objectives
Displays empathy and resilience when dealing with our members who need help
Gains our members trust and respect by establishing and maintaining effective relationships
Attention to detail and excellent interpersonal skills
Discretion in handling and communicating sensitive information
Ability to manage multiple projects at once in a fast-paced environment
A positive attitude and willingness to do whatever it takes to get the job done

Job Responsibility

Conduct designed outbound multi-touch member retention and engagement campaigns for a designated book of business
Be the advocate for our members by taking ownership, acting with empathy, and helping our members resolve their situation the first time
Provide our members with a personalized and rewarding experience by helping our members to feel valued, empowered and understood
Leverage resources and technology to optimize the member experience. Demonstrate ability to real-time problem-solve and navigate multiple computer applications while interacting with the member over the phone or while on video conference
Ensuring that the detailed call information is captured in Customer Relationship Management system (CRM) and appropriate dispositioning
Meet/Exceed basic call center metrics and expectations consistently (quality, adherence, campaign outcomes, attendance, etc.)
Work effectively within a team and across the organization, to further the goals of the business
Building skills through team meetings, 1x1 coaching, call calibrations, peer coaching etc.
Work in a professional, fast-paced environment that requires attention to detail, accuracy, multi-tasking, and clear concise communication
Contacting prospective new members through outbound and inbound calls to establish a lead generation pipeline for licensed agents utilizing scripting to assess customer needs for products and services using insightful, probing questions and demonstrating superior listening skills

What we offer

medical coverage
dental coverage
vision coverage
paid time off
retirement savings options
wellness programs
bonus
commission or short-term incentive program

Fulltime

New

Customer Service Representative

Customer service representative needed to support and book jobs for handyman ser...

Location

United States , Albuquerque

Salary:

18.00 - 20.00 USD / Hour

Mr. Handyman

Expiration Date

Until further notice

Requirements

Live within the area
Have 2+ years of experience in an office setting
Solving problems must come easily to you
Complete a background check
Professional communication and phone skills

Job Responsibility

Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations
Create Life-Long Customers – Deliver a great experience that wows every customer
You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time

What we offer

Competitive pay $18-$20 an hour
Advancement and growth opportunities
Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
The pride that comes with applying your skills in a challenging and varied work environment
The opportunity to wow customers with a best-in-class customer experience and solutions
Flexibility with hours so you can take care of life’s important events
Paid Holiday's and vacation
Bonus Opportunities available

Fulltime

Customer Service Representative

Our client is in need of a Customer Service Representative to join their team in...

Location

United States , Selma

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, call center support, or a similar client-facing position
Ability to manage order entry tasks and maintain accurate customer account records
Experience handling inbound calls and conducting outbound follow-up with customers
Strong communication skills with the ability to work effectively across multiple departments
Comfort managing a fast-paced workload while supporting a large volume of customer requests
Strong attention to detail and ability to respond to changing customer needs quickly
Proficiency in maintaining strong customer relationships and resolving service-related issues
2+ years of previous Customer Service experience with preference in the Semiconductor Industry
Flexibility to work in more than one-time zone globally is required
Experience with SAP and QuickBooks is highly desirable

Job Responsibility

Build and maintain positive relationships with customers while delivering attentive support to both internal and external partners
Handle a high volume of customer accounts, inquiries, and service requests with accuracy and prompt follow-through
Enter and update orders, requested dates, and related account information in a timely manner
Partner with sales and office teams to ensure customer requests are addressed efficiently and completely
Collaborate with purchasing, production, warehouse, and quality teams to resolve issues and provide clear updates to customers
Respond to inbound customer communications and make outbound follow-up calls as needed to address questions or concerns
Prepare and share recurring account and activity reports to support the sales team
Demonstrate urgency, professionalism, and strong problem-solving skills when managing customer concerns and service challenges

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Free online training

New

Customer Service Representative

We are looking for a Customer Service Representative to support day-to-day custo...

Location

United States , Sarasota

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a customer service or call center environment is required
Background supporting dispatch operations or coordinating service communication is preferred
Working knowledge of Microsoft Office and comfort using computer-based systems in a fast-paced setting
Ability to learn new software applications quickly and apply them accurately in daily work
Strong verbal communication skills with the ability to manage multiple tasks and priorities at once
Effective problem-solving skills and sound judgment when responding to customer questions or concerns
Dependable work habits, punctuality, and the ability to perform independently with minimal supervision
Detail-oriented attitude with a strong commitment to customer satisfaction

Job Responsibility

Handle a consistent flow of inbound customer calls each day, responding promptly and professionally to service-related questions and concerns
Direct callers to the appropriate team members and work closely with dispatch personnel to support timely communication and service coordination
Provide courteous assistance to customers while maintaining a positive experience across every interaction
Record, verify, and update customer and service information accurately within company systems and operational tools
Use Microsoft Office and related business applications to manage daily administrative and customer support tasks
Address customer issues efficiently by gathering details, identifying solutions, and following through to resolution
Support dispatch-related activities by relaying updates and helping ensure clear communication between departments
Maintain well-organized digital records and documentation to support ongoing service and reporting needs

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Service Representative

We are looking for an experienced Customer Service Representative to support an ...

Location

United States , Linthicum

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience in customer service, call center support, or other client-facing roles
Strong verbal communication skills and the ability to interact comfortably with a wide range of people
Detail-oriented, dependable, and punctual approach to assigned work
Friendly and approachable demeanor with confidence in a fast-moving event setting
Ability to manage both inbound and outbound attendee interactions as needed
Willingness to complete a required one-hour paid training session before the event
Ability to follow business casual dress expectations for onsite representation

Job Responsibility

Welcome employees at the event table and encourage participation by guiding them through profile or account registration
Communicate key program information clearly and confidently using approved event messaging
Provide a positive, detail-oriented presence while answering general questions and engaging attendees throughout the event
Hand out promotional materials and event giveaways to support awareness and participation
Refer employees with detailed or specialized questions to the appropriate support channels or designated resources
Assist with preparing the event area before launch and help with breakdown and cleanup once activities conclude
Remain on your feet for extended periods while actively supporting a busy onsite environment

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Customer Service Representative

We are looking for a bilingual Customer Service Representative fluent in English...

Location

United States , Greenville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in both English and Spanish, with the ability to communicate clearly and professionally with customers
Prior experience in customer service, call center support, or another high-volume client-facing environment
Confidence handling inbound calls and conducting outbound follow-up when needed
Strong data entry skills with careful attention to detail and accuracy
Ability to manage email correspondence and written customer communication effectively
Working knowledge of Microsoft Word and Microsoft Excel
Comfortable multitasking, staying organized, and maintaining composure in a fast-paced setting

Job Responsibility

Respond to incoming customer calls and emails with timely, courteous, and accurate service in both English and Spanish
Guide customers through questions related to services, account details, and general insurance support while ensuring each interaction is handled with care and accuracy
Place outbound calls as needed to follow up on open issues, confirm information, or coordinate next steps with customers
Enter and maintain customer data, service notes, and order-related information with a strong focus on accuracy and completeness
Schedule appointments and assist with service coordination to help customers receive prompt support
Process order entry and related updates while keeping internal records organized and current
Use Microsoft Word and Excel to prepare, track, and manage customer information and daily service activity
Support operational updates and process-related changes, including adjustments tied to internal systems, as directed by leadership

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan
free online training

Customer Service Representative

Our client is in need of a Customer Service Representative to join their team in...

Location

United States , Selma

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, call center support, or a similar client-facing position
Ability to manage order entry tasks and maintain accurate customer account records
Experience handling inbound calls and conducting outbound follow-up with customers
Strong communication skills with the ability to work effectively across multiple departments
Comfort managing a fast-paced workload while supporting a large volume of customer requests
Strong attention to detail and ability to respond to changing customer needs quickly
Proficiency in maintaining strong customer relationships and resolving service-related issues
2+ years of previous Customer Service experience with preference in the Semiconductor Industry
Flexibility to work in more than one-time zone globally is required
Experience with SAP and QuickBooks is highly desirable

Job Responsibility

Build and maintain positive relationships with customers while delivering attentive support to both internal and external partners
Handle a high volume of customer accounts, inquiries, and service requests with accuracy and prompt follow-through
Enter and update orders, requested dates, and related account information in a timely manner
Partner with sales and office teams to ensure customer requests are addressed efficiently and completely
Collaborate with purchasing, production, warehouse, and quality teams to resolve issues and provide clear updates to customers
Respond to inbound customer communications and make outbound follow-up calls as needed to address questions or concerns
Prepare and share recurring account and activity reports to support the sales team
Demonstrate urgency, professionalism, and strong problem-solving skills when managing customer concerns and service challenges

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan
Free online training
Access to top jobs and competitive compensation

Fulltime

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Inbound Customer Service Representative

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