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Inbound Customer Service Representative

morson.com Logo

Morson Talent

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Location:
United Kingdom , Norwich

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

12.21 GBP / Hour
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Job Description:

We are looking for enthusiastic and customer centric individuals to join our client, Ingram Micro, as an Inbound Customer Service Representatives. By Providing a superior experience for customers which is key, as you will be the first point of contact for our Mobile Network and insurance-based customers. No two calls are the same and you will be answering calls for technical support, order management and many more requests.

Job Responsibility:

  • Delivering outstanding customer service to a variety of customers
  • Assisting customers with various enquiries providing order updates and dealing with technical problems via a questions & answers system
  • Taking responsibility for actions to ensure customer needs are met
  • Helping customers via a chat support function

Requirements:

  • An excellent phone manner with good English language skills and the ability to build rapport and show empathy
  • Strong listening and questioning skills
  • Confidence in Microsoft systems - word and excel
  • A high level of accuracy and excellent attention to detail
  • Ability to embrace change to deliver better results for customers

Nice to have:

Previous contact centre experience

What we offer:
  • Overtime Rates Apply
  • Enjoyable place to work
  • Career development (70% of our team leaders joined as agents)
  • Employee Discounts (1000’s of discounts available with local and global companies)
  • Gym Membership discounts including health assessments, physiotherapy, and swimming lessons
  • Modern Canteen and Breakout Facilities with hot & cold food available
  • Free Tea & Coffee
  • Free Fruit Friday’s
  • A range of shift patterns to suit all lifestyles
  • Located on the outskirts of the city with parking and good bus links to the city centre or beyond

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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