Inbound Customer Service Representative (English) Job at NTT DATA (Ottawa)

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team ...

Location

United States , Omaha

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in customer service or call center environments is essential
proficiency in answering inbound calls and managing administrative tasks simultaneously
strong data entry skills with a focus on accuracy and attention to detail
ability to communicate effectively in both English and Spanish is highly desired
demonstrated ability to multitask and prioritize in a fast-paced setting
familiarity with Cisco Finesse or similar call management systems is a plus
knowledge of workers’ compensation processes and related administrative requirements
exceptional problem-solving skills and the ability to work collaboratively with internal teams

Job Responsibility

Respond promptly to a high volume of incoming calls, averaging 80-100 calls daily, and provide accurate resolutions to customer inquiries
utilize active listening and effective questioning techniques to gather detailed information and record it in proprietary software systems
manage calls ranging from brief interactions to longer discussions, ensuring thorough documentation and escalation when necessary
collaborate with supervisors and internal departments to address complex issues and ensure seamless communication
handle multitasking responsibilities, including responding to internal requests, locating documentation, and sharing information with other teams
follow established guidelines and instructions while applying sound judgment and experience to resolve customer concerns
proactively take initiative to improve processes and maintain attention to detail in all tasks
provide top-notch customer service to ensure satisfaction and build trust with clients
support workers’ compensation inquiries and address specific customer needs efficiently

What we offer

Medical insurance
vision insurance
dental insurance
life and disability insurance
401(k) plan

Fulltime

Customer Service Technical Support Representative

A Member Care Representative is responsible for providing a basic to intermediat...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

One or more years working: a) as a high touch, face to face customer service role
b) in a call/contact center
c) as a customer service representative where technical support or trouble shooting is a primary job function
Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues
Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues
Ability to accurately type 40+ wpm
Competent diagnosing basic to intermediate technical issues involving software applications and interfaces
Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.
Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services
Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy

Job Responsibility

Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)
Document and escalate to internal and external teams as required to support complex support issues/requests
Reply to service tickets promptly and in accordance with established guidelines
Accurately maintain associated data, files and records regarding technical support incidents
Manage individual work to provide exceptional member satisfaction
Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.
Engage members by offering education on additional products or services to further enhance the customer experience
Provide how to information and knowledge to members using our crafting products
Demonstrate proficiency with all Cricut® products through on the job training
Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature

What we offer

competitive Medical, Dental, and Vision coverage
a 401(k) match
generous PTO
a yearly lifestyle stipend to support your wellness and passions
exclusive employee discounts

Fulltime

Bilingual Customer Service Representative

We are looking for a dedicated Bilingual Customer Service Representative to join...

Location

United States , Madison

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in customer service, preferably in a call center environment
Fluency in both Spanish and English, with excellent verbal and written communication skills
Strong ability to handle high call volumes while maintaining professionalism
Proficiency in managing inbound and outbound calls effectively
Exceptional problem-solving skills and attention to detail
Familiarity with customer service software and tools is preferred
Ability to work collaboratively in a team-oriented environment
High school diploma or equivalent
additional education or certifications in customer service are a plus

Job Responsibility

Respond promptly and professionally to inbound customer inquiries via phone, ensuring customer satisfaction
Handle both inbound and outbound calls to address customer needs and provide accurate information
Assist customers in resolving issues, answering questions, and providing guidance on services offered
Document customer interactions and maintain accurate records in the system
Collaborate with team members to ensure seamless service delivery and problem resolution
Identify and escalate complex issues to appropriate departments for further support
Follow established protocols and procedures to maintain high-quality service standards
Utilize bilingual skills to communicate effectively with Spanish-speaking customers
Provide feedback to improve customer service processes and enhance the overall experience

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Service Case Manager

At Percepta, we deliver award-winning services for every stage of the automotive...

Location

United States , Houston

Salary:

19.50 USD / Hour

TTEC

Expiration Date

Until further notice

Requirements

High school diploma required
Associate or bachelor’s degree preferred
Two (2) years of experience in a Customer Relations Contact Center or hospitality industry
Experience in a luxury field (hospitality or brand product) is a plus
Knowledge of the automotive industry is a plus
High level of trust and integrity
Strong verbal and written communication skills
Detailed listening skills
Strong customer service, interpersonal, and relationship-building skills
Time management and the ability to prioritize projects and customer needs

Job Responsibility

Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from their initial contact through case resolution
Act as a resource for all product knowledge and service support
Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner
Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction
Be responsible for handling inbound customer calls in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs
Be responsible for handling emails
Exhibit strong follow-up and organizational skills in both verbal and written communication
Be responsible for resolving customer issues using all available resources, including dealers (i.e., Service Personnel, Subject Matter Experts (SMEs), Leadership, and Field Service Engineers)
Return all email and voice mail messages promptly and follow up with customers and dealers as committed
Be responsible for documenting all customer interactions

What we offer

Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)

Fulltime

Bilingual Customer Service Representative (English/Spanish)

Robert Half is hiring a Bilingual Customer Service Representative (English/Spani...

Location

United States , Arlington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bilingual (English/Spanish) required
Prior customer service experience preferred (call center or office setting a plus)
Strong communication and problem-solving skills
Comfortable using computers and navigating multiple systems
Reliable, detail oriented, and customer-focused

Job Responsibility

Handle inbound customer inquiries via phone, email, and/or chat
Provide support in both English and Spanish
Resolve customer questions, concerns, and service issues professionally
Accurately document interactions and update internal systems
Work closely with internal teams to ensure high-quality customer support

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Bilingual Customer Service Representative

We are seeking a Bilingual Customer Service Representative (Spanish/English) to ...

Location

United States , Columbia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluent in both Spanish and English (verbal and written)
Previous customer service or call center experience preferred
Strong communication, listening, and problem-solving skills
Comfortable navigating multiple systems while on calls
Reliable, professional, and customer-focused
Insurance knowledge or experience is a plus

Job Responsibility

Handle inbound and/or outbound customer calls, emails, or chats in both Spanish and English
Assist customers with general inquiries, account information, policy questions, and service requests
Accurately document customer interactions and update information in internal systems
Resolve issues professionally and escalate complex concerns as needed
Maintain a high level of customer satisfaction while meeting quality and performance metrics
Follow company policies, procedures, and compliance guidelines

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training
Top jobs
Competitive compensation

Fulltime

Bilingual Customer Service Representative

Robert Half is seeking a dependable and customer-focused Bilingual Customer Serv...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluent in Spanish and English (required)
Previous customer service, call center, or client support experience
Strong verbal and written communication skills
Ability to multitask in a fast-paced environment
Good problem-solving skills and attention to detail
Proficiency with Microsoft Office and basic computer systems
Reliable attendance and strong work ethic

Job Responsibility

Handle inbound and outbound calls in both English and Spanish
Assist customers with account questions, service requests, and issue resolution
Enter and update customer information accurately in the system
Respond to emails and online inquiries in a timely manner
Escalate complex concerns to appropriate departments when needed
Track interactions and maintain detailed documentation
Provide clear explanations of services, policies, and next steps
Maintain professionalism and empathy during difficult conversations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Bilingual Customer Service Representative

We are seeking a Bilingual Customer Service Representative (Spanish/English) to ...

Location

United States , Columbia, SC

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluent in both Spanish and English (verbal and written)
Previous customer service or call center experience preferred
Strong communication, listening, and problem-solving skills
Comfortable navigating multiple systems while on calls
Reliable, professional, and customer-focused

Job Responsibility

Handle inbound and/or outbound customer calls, emails, or chats in both Spanish and English
Assist customers with general inquiries, account information, policy questions, and service requests
Accurately document customer interactions and update information in internal systems
Resolve issues professionally and escalate complex concerns as needed
Maintain a high level of customer satisfaction while meeting quality and performance metrics
Follow company policies, procedures, and compliance guidelines

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training

Select Country

Inbound Customer Service Representative (English)

Job Description

Job Responsibility

Requirements

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