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Australia Post Logo Australia Post · Customer Service

Inbound Customer Service Consultant

Australia, Brisbane 61628.00 - 68003.00 AUD / Year · Job Posted June 02, 2026
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Job Description

Help us deliver like never before. Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. About the opportunity: Australians are online shopping like never before, so as our Inbound Customer Service Consultant, you’ll play an important role in ensuring our customers have what they want, when they need it. You’ll join a diverse, supportive bunch of customer-focused people who all care about our purpose of connecting people with each other and the world. A potential pathway to further opportunities in the Australia Post Group.

Job Responsibility

  • Answering customers’ calls, tracking customers’ parcels and solving issues like damaged or missing parcels
  • Turning tricky situations into favorable experiences for customers
  • Helping customers with enquiries from calculating postage rates to booking passport appointments

Requirements

Friendly, enthusiastic, reliable, loves working in a team environment, solutions-focused, customer-centric, tech-savvy to work across multiple IT platforms and simultaneous tasks

What we offer

  • 12% superannuation
  • Extensive training: 4 weeks initially Mon-Fri 9am-5pm, followed by 2-4 weeks on-the-job training
  • Hybrid work: working from home four days a week once proficient
  • Post Perks
  • Personal wellbeing investment
  • Recognition and reward
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