Inbound Customer Service Consultant

• Answering customers’ calls, using your powers of deduction to track customers’ parcels and solve issues like damaged or missing parcels
• Putting to good use that knack you have for turning a tricky situation into a favourable experience for our customers
• Helping our customers with a range of different enquiries from calculating postage rates to helping book passport appointments
• Tech-savvy enough to work effortlessly across multiple IT platforms and simultaneous tasks

You’re friendly, enthusiastic and reliable, and love working in a team environment. You’re solutions-focused and ready to put the customer at the centre of everything you do to help make a difference in the community.

• Extensive training: 4 weeks initially Mon-Fri 9am-5pm, followed by 2-4 weeks of on-the-job training across your rostered hours
• Hybrid work after proficiency (work from home four days a week, one day in office)
• Post Perks
• Personal wellbeing investment
• Recognition and reward