Inbound Customer Service Advisor, Office Angels

Office Angels

Location:
United Kingdom, Manchester

Category:
Customer Service

Contract Type:
Not provided

Salary:

13.25 GBP / Hour

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Job Description:

Inbound Customer Service Advisor role providing outstanding customer service both oral and written in line with company policies and procedures. The team deals with high volume telephone and email queries and processes applications and associated administration.

Job Responsibility:

Provide high quality service to internal and external stakeholders
Understand and complete processes in accordance with guidelines
Use several IT systems to record information and complete tasks accurately
Meet and exceed agreed KPIs
Handle high volume of telephone and email enquiries
Manage own caseload
Process external applications

Requirements:

Strong customer service experience
Experience meeting/exceeding KPIs and targets
Excellent written and verbal communication skills
Strong IT skills
Ability to pick up new systems and procedures quickly
Ability to provide full reference history and up-to-date proofs of address/identification
Available to start on 30th June
Subject to 3-year reference clearance and Standard DBS check

Nice to have:

Previous experience within public sector, regulatory or education environments
Office-based customer service experience

What we offer:

28 days holiday increasing to 40.5 days after 12 weeks
Work/life balance
Optional overtime after training
Hybrid working with IT equipment provided
Great career prospects
Fully paid on the job training

Additional Information:

Job Posted:
August 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Inbound Customer Service Advisor