Inbound Customer Service Advisor

• Provide a high quality of service to internal and external stakeholders
• understand and complete processes in accordance with guidelines
• use several IT systems to record information and complete tasks accurately
• meet and exceed agreed KPIs
• handle a high volume of telephone and email enquiries adhering to company standards
• manage your own caseload
• process external applications

• Strong customer service experience, ideally within an office environment
• experience of meeting/exceeding KPIs and targets
• excellent written and verbal communication skills
• ability to engage with customers on the phone in a friendly, empathetic, and professional manner
• strong IT skills
• ability to pick up new systems and procedures quickly
• ability to provide a full reference history and up-to-date proofs of address/identification
• subject to a 3-year reference clearance and a Standard DBS check

Previous experience within public sector, regulatory or education environments

• 28 days holiday increasing to 40.5 days after 12 weeks temping (inclusive of bank holidays)
• work/life balance
• additional income - Optional overtime once training period has been passed
• hybrid working with I.T equipment provided
• great career prospects within a well-established organisation
• fully paid on the job training by dedicated trainers