Inbound Customer Service Advisor

• Provide a high quality of service to internal and external stakeholders
• Complete processes in accordance with guidelines
• Use several IT systems to record information and complete tasks accurately
• Meet and exceed agreed KPIs
• Handle a high volume of telephone and email enquiries adhering to company standards
• Manage own caseload
• Process external applications.

• Strong customer service experience, ideally within an office environment
• Previous experience within public sector, regulatory or education environments
• Experience of meeting/exceeding KPIs and targets
• Excellent written and verbal communication skills
• Ability to engage with customers in a friendly, empathetic, and professional manner
• Ownership of queries and problems with resolution follow-through
• Strong IT skills and ability to quickly learn new systems and procedures
• Available to start on 30th June 2025
• Provide full reference history and up-to-date proofs of address and identification
• Subject to a 3-year reference clearance and a Standard DBS check.

Previous experience within public sector, regulatory or education environments.

• 28 days holiday increasing to 40.5 days after 12 weeks temping (inclusive of bank holidays)
• Work/life balance
• Additional income - Optional overtime once training period has been passed
• Hybrid working with IT equipment provided
• Great career prospects within a well-established organisation
• Fully paid on-the-job training by dedicated trainers.