Inbound Contact Centre Agent Job at 360 Resourcing Solutions (Rochdale)

Call Centre Agent

Brook Street is working with a client that is seeking a Contact Centre Advisor o...

Location

United Kingdom , Hedge End

Salary:

22000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Confident on the phone
Strong verbal & written communication skills

Job Responsibility

To take inbound calls and arrange bookings
To make occasional outbound calls as required
To upsell where possible
To assist with exceptional customer service

What we offer

Pension contributions
24 days leave + bank holidays
Excellent development opportunities
Bonus pay - Uncapped

Fulltime

New

Claims Contact Centre Agent

Are you a confident communicator with a passion for delivering exceptional custo...

Location

United Kingdom , Reading

Salary:

24500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent Customer Service Skills: Ability to empathise and engage with customers
Strong Telephone Manner: A confident and friendly phone presence
Literacy and Numeracy Skills: For processing claims accurately
Time Management & Organisation: You'll need to manage your workload efficiently
Good Communication Skills: Able to collate information and convey it clearly
Computer Literate: Comfortable using various software and systems

Job Responsibility

Handling inbound and outbound calls related to claims
Engaging and communicating with a diverse range of customers and staff
Gathering information efficiently to assist in investigating claims
Performing administrative tasks to support the claims process and payment

What we offer

Hybrid Working: Enjoy the flexibility of working from home
Free Bus Pass: For you and your family upon joining!
Annual Leave: 25 days plus bank holidays
Health Benefits: Basic health insurance cover after probation, with an option to upgrade
Exclusive Discounts: On high street brands, supermarkets, holidays, and cinema tickets
Travel Benefits: Discounted train travel for you and your family after 6 months service
Cycle to Work Scheme: Promote a healthy lifestyle!
Shares Scheme & Pension: Secure your future with our generous pension plan
Employee Assistance Programme: Access to 24/7 mental health support
Discretionary annual bonus

Fulltime

New

Bilingual Contact Centre Agent

As a Bilingual Contact Centre Representative in the customer care sector, you wi...

Location

Canada , Mississauga

Salary:

40000.00 / Year

Randstad

Expiration Date

April 27, 2026

Requirements

Full bilingualism in English and French is mandatory
Ability to work 37.5 hours per week within the shift window of 8:00 AM to 8:00 PM
Willingness to cover evening shifts
High level of engagement and productivity in a remote or hybrid team setting
Prior experience in a call centre is an asset, but problem-solving potential is prioritized
Access to a reliable high-speed internet connection for remote work
Strong problem-solving abilities and a process-driven mindset
Proficiency in Microsoft Office Suite, specifically Outlook and Excel
Ability to thrive in a high-volume, fast-paced customer care environment
Technical aptitude to manage multiple software systems, including SAP

Job Responsibility

Manage approximately 100 inbound calls per day, providing support for water meter inquiries
Act as a primary point of contact for municipalities and constituents in the customer care department
Use MS Outlook, Excel, and SAP to track data and resolve customer issues
Navigate the system to manage call queues and handle times effectively
Participate in weekly team huddles and engage in daily communication via Microsoft Teams channels
Maintain productivity standards, including average call handling times of approximately 5 minutes
Collaborate with a remote team to meet collective quotas and service level agreements
Engage in continuous learning during a comprehensive 3-week training program

What we offer

Flexible work arrangements: Remote (across Canada) or Hybrid in Mississauga
Comprehensive 3-week training and a 3-month ramp-up period to ensure your success
Growth opportunities: Our client actively promotes from within their customer care and administration teams
Vibrant company culture featuring weekly contests, holiday events, raffles, and workshops
Supportive management with a focus on coaching and engagement
Flexibility for religious holidays and personal well-being
Equipment provided, including a laptop, keyboard, and mouse

Fulltime

New

Bilingual Contact Centre Agent

As a Bilingual Contact Centre Representative in the customer care sector, you wi...

Location

Canada , Mississauga

Salary:

40000.00 CAD / Year

Randstad

Expiration Date

April 24, 2026

Requirements

Full bilingualism in English and French is mandatory
Ability to work 37.5 hours per week within the shift window of 8:00 AM to 8:00 PM
Willingness to cover evening shifts
High level of engagement and productivity in a remote or hybrid team setting
Prior experience in a call centre is an asset, but problem-solving potential is prioritized
Access to a reliable high-speed internet connection for remote work
Strong problem-solving abilities and a process-driven mindset
Proficiency in Microsoft Office Suite, specifically Outlook and Excel
Ability to thrive in a high-volume, fast-paced customer care environment
Technical aptitude to manage multiple software systems, including SAP

Job Responsibility

Manage approximately 100 inbound calls per day, providing support for water meter inquiries
Act as a primary point of contact for municipalities and constituents in the customer care department
Use MS Outlook, Excel, and SAP to track data and resolve customer issues
Navigate the system to manage call queues and handle times effectively
Participate in weekly team huddles and engage in daily communication via Microsoft Teams channels
Maintain productivity standards, including average call handling times of approximately 5 minutes
Collaborate with a remote team to meet collective quotas and service level agreements
Engage in continuous learning during a comprehensive 3-week training program

What we offer

Starting salary of 40k+
Monday to Friday from 8 am to 8 pm (8 hour shifts) - no weekends
Flexible work arrangements: Remote (across Canada) or Hybrid in Mississauga
Comprehensive 3-week training and a 3-month ramp-up period to ensure your success
Growth opportunities: Our client actively promotes from within their customer care and administration teams
Vibrant company culture featuring weekly contests, holiday events, raffles, and workshops
Supportive management with a focus on coaching and engagement
Flexibility for religious holidays and personal well-being
Equipment provided, including a laptop, keyboard, and mouse

Fulltime

Call Centre Agent

The Contact Centre Agent allows Interact to provide services to our clients and ...

Location

United Kingdom , Wigan

Salary:

21174.40 - 23795.20 GBP / Year ▼

Interact CC

Expiration Date

Until further notice

Requirements

18+
Confident individual
Thrive in a fast-paced environment
Willingness to learn
Telecommunication, Retail and Customer service experience (preferred)

Job Responsibility

Managing inbound and outbound calls for clients
Answering calls promptly and professionally
Exceeding client sales and cross sell targets
Assisting customers with inquiries related to products, services, billing and account management
Accurately documenting customer interactions
Ensuring customer satisfaction on all calls

What we offer

28 days holiday inclusive of bank holidays
Employee bonus scheme
New starter bonus
Free local gym memberships
Cycle to work scheme
Employee assistance program
Internal progression opportunities
Biweekly pay (2 weeks)
Employee-owned trust bonus (criteria apply)
Pension (22+)

Fulltime

Sales Agent

We’re looking for a motivated and results-driven Sales Agent to join our busy te...

Location

United Kingdom , Aylesbury

Salary:

24000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven successful background in a sales role within a Contact Centre environment
Experience of selling within a regulated environment and used to following a script
Great customer service skills
The ability and determination to consistently over achieve on productivity targets
Effective questioning and listening skills
Computer literate (MS Office) with keyboard skills
Precise comprehension and ability to communicate clearly in both verbal and written form

Job Responsibility

Dealing with inbound calls from customers to assist and provide quotations and policies for various insurance products
Making outbound calls to offer insurance quotations to existing customers and other warm leads
Making accurate, rapid cost calculations and providing customers with quotations
Ensuring customers are provided with the information they need to make an informed decision and purchase
Identifying customers’ needs, highlighting product features and benefits of policies
Maintain customer records and take telephone payments in compliance with security protocols
Utilising skills gained learnt in training, closing sales using a consultative and confident approach
Regularly achieving sales, service and productivity targets
Respond to and follow up sales and/ or service enquiries using appropriate methods of communication
Record and maintain accurate policyholder information using the in-house computer systems

What we offer

Competitive commission structure
25 days annual leave which increases with service, plus bank holidays
Opportunity to buy/sell up to 5 days annual leave per calendar year
Pension and Life Assurance scheme
Access to 25% off insuring your pet with Agria
Friends and family are also entitled to a discount too
Access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace

Fulltime

Customer Service Advisor

You are applying for a role with mydeposits, part of HFIS Limited – the group be...

Location

United Kingdom , Remote

Salary:

Not provided

Brown & Brown UK

Expiration Date

Until further notice

Requirements

Extensive knowledge of working in a multi-channel contact centre environment
Experience in the property sector especially the private rented sector, will be useful but not essential, as will a basic understanding of the insurance or financial services industry
Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly
Excellent attention to detail
Great organisational skills with the ability to meet deadlines
The ability to adapt to different tasks at short notice and take initiative
An enthusiasm to learn new skills
The ability to work in a team
A sound level of written and verbal communication along with good maths skills
A good understanding of Microsoft Word and Excel

Job Responsibility

Responding to agent, landlord, tenant, and interested party enquiries including initial dispute notification and deposit releases via telephone (inbound and outbound), post, live chat, and e-mail
Processing membership, deposit protection and un-protection applications via telephone, emails, live chat, and post using the in-house system
Processing agent member renewals, member compliance and credit control when needed
Processing and investigating misapplied payments and invoicing issues
Supporting the Membership division (CMP/PRS Membership and mydeposits Business Development teams) during busy periods, assisting with agent renewals, general processing, data entry and/or external calls
Cross selling (discussing and offering) other HFIS Group brand products, spotting opportunities via telephone, emails, live chat or postal enquiries

What we offer

23 days holiday + UK bank holidays
Life assurance
Private health care for you and dependents
Employee assistance programme, including GP line, cashback for treatments, advice line
Season ticket loan
Rental deposit loan
Annual leave purchase scheme
Access to discounted personal insurance
Financial support for studying towards professional qualifications plus study time
Wide variety of high-quality in-house and external training

Fulltime

New

Bilingual Customer Support Agent

Are you a compassionate communicator looking to make a meaningful difference whi...

Location

Canada , Mississauga

Salary:

60000.00 CAD / Year

Randstad

Expiration Date

April 13, 2026

Requirements

Must be fluently bilingual in English and French
1-2 years of experience in a contact centre or a specialized customer care environment
Available for rotating shifts between 9 AM and 10 PM ET, Monday to Friday
Canadian citizenship or legal authorization to work in Canada
Ability to pass a standard criminal record check
High school diploma or equivalent

Job Responsibility

Handle inbound calls and webform inquiries from the general public and registered participants with a focus on high-quality customer care
Provide assisted registration support for individuals who are unable to complete self-service registration
Process account changes, profile updates, and general inquiries within the CRM system
Recognize signs of distress and perform warm handoffs to crisis support services when necessary
Verify caller identity using established authentication methods to maintain strict privacy and confidentiality
Respond to basic operator inquiries regarding portal access, password resets, and authenticator setup
Escalate complex technical or regulatory matters to specialized L2 Tech Agents
Maintain accurate documentation in the case management platform for audit and compliance purposes
Meet established service level agreements (SLAs) for response and resolution times
Follow Standard Operating Procedures (SOPs) and Quick Reference Guides to ensure consistent customer care

What we offer

Competitive annual salary of $60,000
Permanent, full-time position with long-term career stability
Hybrid work flexibility in the Mississauga area following probation
Opportunity to work in a specialized field that provides vital support to the community
Access to Randstad’s expert recruiters who provide ongoing career coaching and support
Collaborative work environment with a focus on professional development and well-being

Fulltime

Inbound Contact Centre Agent

360 Resourcing Solutions

Location:
United Kingdom , Rochdale

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 01, 2026

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Job Posted:
March 01, 2026