Inbound Contact Centre Agent Job at 360 Resourcing Solutions (Rochdale)

Claims Contact Centre Agent

Are you a confident communicator with a passion for delivering exceptional custo...

Location

United Kingdom , Reading

Salary:

24500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent Customer Service Skills: Ability to empathise and engage with customers.
Strong Telephone Manner: A confident and friendly phone presence.
Literacy and Numeracy Skills: For processing claims accurately.
Time Management & Organisation: You'll need to manage your workload efficiently.
Good Communication Skills: Able to collate information and convey it clearly.
Computer Literate: Comfortable using various software and systems.

Job Responsibility

Handling inbound and outbound calls related to claims.
Engaging and communicating with a diverse range of customers and staff.
Gathering information efficiently to assist in investigating claims.
Performing administrative tasks to support the claims process and payment.

What we offer

Hybrid Working: Enjoy the flexibility of working from home.
Free Bus Pass: For you and your family upon joining!
Annual Leave: 25 days plus bank holidays.
Health Benefits: Basic health insurance cover after probation, with an option to upgrade.
Exclusive Discounts: On high street brands, supermarkets, holidays, and cinema tickets.
Travel Benefits: Discounted train travel for you and your family after 6 months service.
Cycle to Work Scheme: Promote a healthy lifestyle!
Shares Scheme & Pension: Secure your future with our generous pension plan.
Employee Assistance Programme: Access to 24/7 mental health support.
Discretionary annual bonus

Fulltime

Contact Centre Agent

Looking for a role where you can earn more, feel valued, and be part of a high-e...

Location

United Kingdom , Seaham

Salary:

26602.03 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Confident communicators who enjoy speaking to people
Positive, resilient, and target-driven individuals
Strong listening and problem-solving skills
No experience needed
Full training provided

Job Responsibility

Making outbound sales calls and handling inbound customer enquiries
Speaking with customers, understanding their needs, and recommending solutions
Overcoming objections and confidently closing sales
Hitting targets and maximising your commission

What we offer

Uncapped commission
Full training & career progression
Incentives, competitions & rewards
28 days holiday + your birthday off
Company pension & high street discounts
Fun, supportive team environment

Fulltime

Contact Centre Agent

This role sits at the heart of our Contact Centre operation. As a Contact Centre...

Location

United Kingdom , London

Salary:

26811.20 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a fast-paced contact centre or customer service environment
Confident communicator with a professional telephone manner
Strong listening and problem-solving skills
Ability to multitask and remain organised under pressure
Comfortable working across systems and digital channels
Flexible and adaptable approach to changing priorities
High levels of punctuality, reliability, and accountability
Basic Microsoft Office skills

Job Responsibility

Handling inbound calls, emails, and digital queries from customers
Resolving queries at first point of contact where possible
Managing escalations in line with internal processes
Monitoring shared inboxes and responding proactively
Maintaining high standards of customer service across all interactions
Meeting KPIs including call handling time, wrap time, and quality standards
Providing updates to customers on bookings, issues, or exceptions
Ensuring all interactions are recorded accurately in internal systems

What we offer

25 days’ annual leave, increasing with service, plus bank holidays
A day off for your birthday
Enhanced maternity and paternity leave
Death in service cover
Additional paid leave for key family moments (e.g. graduation, first day of school)
Access to mental health and wellbeing support
Healthcare cashback plan and wellbeing benefits
Access to ‘Medicash Perks at Work’ retail discounts
Cycle to work scheme

Fulltime

Claims Contact Centre Agent

Are you a confident communicator with a passion for delivering exceptional custo...

Location

United Kingdom , Reading

Salary:

24500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent Customer Service Skills: Ability to empathise and engage with customers
Strong Telephone Manner: A confident and friendly phone presence
Literacy and Numeracy Skills: For processing claims accurately
Time Management & Organisation: You'll need to manage your workload efficiently
Good Communication Skills: Able to collate information and convey it clearly
Computer Literate: Comfortable using various software and systems

Job Responsibility

Handling inbound and outbound calls related to claims
Engaging and communicating with a diverse range of customers and staff
Gathering information efficiently to assist in investigating claims
Performing administrative tasks to support the claims process and payment

What we offer

Hybrid Working: Enjoy the flexibility of working from home
Free Bus Pass: For you and your family upon joining!
Annual Leave: 25 days plus bank holidays
Health Benefits: Basic health insurance cover after probation, with an option to upgrade
Exclusive Discounts: On high street brands, supermarkets, holidays, and cinema tickets
Travel Benefits: Discounted train travel for you and your family after 6 months service
Cycle to Work Scheme: Promote a healthy lifestyle!
Shares Scheme & Pension: Secure your future with our generous pension plan
Employee Assistance Programme: Access to 24/7 mental health support
Discretionary annual bonus

Fulltime

Call Centre Agent

The Contact Centre Agent allows Interact to provide services to our clients and ...

Location

United Kingdom , Wigan

Salary:

21174.40 - 23795.20 GBP / Year ▼

Interact CC

Expiration Date

Until further notice

Requirements

18+
Confident individual
Thrive in a fast-paced environment
Willingness to learn
Telecommunication, Retail and Customer service experience (preferred)

Job Responsibility

Managing inbound and outbound calls for clients
Answering calls promptly and professionally
Exceeding client sales and cross sell targets
Assisting customers with inquiries related to products, services, billing and account management
Accurately documenting customer interactions
Ensuring customer satisfaction on all calls

What we offer

28 days holiday inclusive of bank holidays
Employee bonus scheme
New starter bonus
Free local gym memberships
Cycle to work scheme
Employee assistance program
Internal progression opportunities
Biweekly pay (2 weeks)
Employee-owned trust bonus (criteria apply)
Pension (22+)

Fulltime

Sales Appointment Setter

Confident on the phone and quick to build rapport? If you enjoy targets, pace, a...

Location

United Kingdom , Dinnington

Salary:

28000.00 - 35000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Confident on the phone and quick to build rapport
B2B appointment setting
Telesales, or contact centre sales experience
Lead generation
Pipeline development
Process-driven and organised
Confident handling objections
Resilient in a fast-paced environment
Naturally curious and commercially aware
Coachable and motivated to improve every week

Job Responsibility

Convert High-Quality Leads
Engage inbound website, marketing and live chat enquiries
Apply structured qualification and research to ensure commercial viability
Use persona-based scripts tailored to industry and customer profile
Secure high-quality appointments for our field sales team
Drive Smart Outbound Prospecting
Contact targeted prospects aligned to our Ideal Customer Profile
Deliver the Safetykleen elevator pitch with confidence
Handle objections and influence decision-makers
Qualify, Filter & Protect Sales Productivity

What we offer

£28,000 salary + OTE £35,000
Monday–Friday, no weekends
Hybrid: 4 days in Dinnington office + 1 optional WFH
Healthcare from day 1
5% pension + 3x life assurance
25 days holiday + bank holidays
Recognition schemes, prizes, events
Enhanced maternity & paternity
Wellbeing support (EAP, Gymflex, discounts, cycle to work)
Free parking

Fulltime

Customer Service Agent

Customer Service Agent – Contact Centre Location: Rochdale Part Time – Fixed T...

Location

United Kingdom , Rochdale

Salary:

13218.40 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience handling and resolving challenging customer situations
Excellent communication and listening skills
Strong organisational and time management abilities
Confident using Microsoft Office applications
A professional and friendly phone manner
Able to work independently as well as part of a team

Job Responsibility

Handling inbound customer calls
Taking and processing payments accurately
Supporting customers with applications and account queries
Managing sensitive or difficult conversations with confidence and empathy
Updating customer records using internal systems

What we offer

Free on-site parking
Supportive, dynamic and friendly team
Competitive annual leave
Enhanced maternity/paternity packages (eligibility criteria apply)
Pension scheme
Access to a suite of staff benefits: discounts on shopping, travel, leisure and wellbeing
A values-driven team where inclusion, fairness, and integrity aren’t just buzzwords

Parttime

Customer Service Agent

Are you passionate about helping others and looking to build a meaningful career...

Location

United Kingdom , Inverness

Salary:

24784.50 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong communication skills – both verbal and written
Customer service experience in a fast-paced setting
Confidence using multiple IT systems
A calm, empathetic, and solutions-focused approach
Attention to detail and excellent time management

Job Responsibility

Handling inbound and outbound calls with care and clarity
Responding to written enquiries with concise, evidence-based replies
Processing payments and resolving queries
Logging interactions accurately across systems
Contributing to a supportive, high-performing team environment

What we offer

Great work life balance and only working 1 in 3 Saturdays
Monday to Friday, working shifts between 8am - 8pm
Enhanced Maternity and Paternity Package
25 days annual leave plus bank holidays
Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing

Fulltime

Select Country

Inbound Contact Centre Agent

Job Responsibility

Requirements

What we offer

Looking for more opportunities?