Inbound Contact Centre Adviser Job at 360 Resourcing Solutions (Manchester)

Inbound Contact Centre Adviser

If you’re friendly, reliable and keen to learn, we’ll give you all the training ...

Location

United Kingdom , Manchester

Salary:

26228.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Great customer service experience (contact centre or similar)
A professional, confident manner and excellent communication skills
The ability to support people sensitively over the phone
A strong commitment to equality and fairness

Job Responsibility

Carry out initial assessments of clients’ needs
Provide clear, basic advice and self-help information
Arrange further support where needed
Help clients understand their rights and the actions they can take

What we offer

A Salary of £26,228
Full-time working week of 37.5 hours (Monday to Friday and no shifts!)
Modern and comfortable City Centre location with free tea and coffee!
Pension, Life Assurance and Cycle to Work Scheme
Employee Assistance Programme and Health Plan
Generous holiday entitlement of 25 days per year (in addition to bank holidays) rising to a maximum of 30 days with long service

Fulltime

French Speaking Customer Service Representative

As a Customer Service Representative with Foundever®, you’ll deliver professiona...

Location

United Kingdom

Salary:

24784.50 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Excellent communication skills (verbal and written) to a fluent standard of English and French, with an ability to personalise communications
Previous customer service experience in a contact centre is highly advantageous
Passion for the fashion industry is also highly advantageous
Impeccable attention to detail and accuracy is needed at every level and aspect of the consumer journey
Strong organisational skills with the ability to prioritise tasks
Good computer literacy with working knowledge of Microsoft Word and Excel
Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard
Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines
Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience

Job Responsibility

Respond to inbound customer enquiries by phone, email, and live chat in both French and English, ensuring care and efficiency
Develop and maintain a full knowledge of Client products and services
Transfer cases to another department or escalate to a senior member of staff as required
Ensure that cases and calls are logged in accordance with Client and Foundever® guidelines and procedures
Consult product manuals, advising customers of appropriate options and solutions

What we offer

Employee recognition platform
Progression opportunities
Award-winning culture

Fulltime

Italian Speaking Customer Service Representative

As a Customer Service Representative with Foundever®, you’ll deliver professiona...

Location

United Kingdom

Salary:

13218.40 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Excellent communication skills (verbal and written) to a fluent standard of English and Italian, with an ability to personalise communications
Previous customer service experience in a contact centre is highly advantageous
Passion for the fashion industry is also highly advantageous
Impeccable attention to detail and accuracy is needed at every level and aspect of the consumer journey
Strong organisational skills with the ability to prioritise tasks
Good computer literacy with working knowledge of Microsoft Word and Excel
Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard
Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines
Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience

Job Responsibility

Respond to inbound customer enquiries by phone, email, and live chat in both Italian and English, ensuring care and efficiency
Develop and maintain a full knowledge of Client products and services
Transfer cases to another department or escalate to a senior member of staff as required
Ensure that cases and calls are logged in accordance with Client and Foundever® guidelines and procedures
Consult product manuals, advising customers of appropriate options and solutions

What we offer

Employee recognition platform
progression opportunities
award-winning culture
electronic equipment provided

Parttime

Client Engagement Executive

AFH Wealth Management is recruiting for a Client Engagement Executive for a 12 m...

Location

United Kingdom , Bromsgrove

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent communication skills, especially listening
Self motivated with a confident telephone manner
Strong IT skills, including Outlook and MS Teams
Ability to multitask, switching between systems, managing calls, emails, and the customer journey database
Experience in a role where inbound and outbound calls are part of daily duties

Job Responsibility

Managing a high volume of inbound and outbound calls generated through marketing activity
Following communication scripts in line with FCA compliance
Identifying customer needs
Maintaining professional relationships with lead‑taking advisers to ensure fair distribution
Keeping accurate records of all customer conversations within the internal CRM
Meeting targets relating to the quality of conversations
Attending training sessions to continuously improve knowledge and performance
Any other reasonable request made by the Client Engagement Manager or Senior Management Team

What we offer

Flexible working & holidays
Competitive holiday allowance, with annual buy & sell scheme options and your birthday off
Additional holiday days for long service
Invited to annual Christmas and Summer parties
Contributory pension scheme with Royal London
Death-in-service benefit
Discretionary annual bonus, following completion of a year’s service
MediCash app for cashback on health and wellbeing initiatives
Tailored learning and development programmes
Shopping discounts

Fulltime

Weekend Duty Manager - Extra Care

Location

United Kingdom , Lytham St Anne's

Salary:

12.71 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a supervisory role
GCSE in English at grade C or higher (or equivalent)
Good knowledge of health and safety practices
Knowledge of safeguarding procedures are advantageous, but training will be given
Excellent communication, organisational, and problem-solving skills
Ability to lead by example and work collaboratively across all departments within the building
A compassionate approach with a genuine commitment to supporting independent quality of life for tenants
Flexibility to work additional part-time hours that may include some daytime and evening shifts during the week

Job Responsibility

Lead the team on the day-to-day operations of the Extra Care service, ensuring compliance with organisational policies and regulatory requirements
Support colleagues, providing guidance, coaching, and encouragement to maintain high standards of service and professionalism
Ensure the health, safety, and welfare of all tenants and staff by maintaining a safe and supportive environment
Liaise with healthcare professionals, carers, tenants and families to ensure support is given to facilitate internal and external services
Refer to staffing rotas for weekend, monitor attendance, and address any performance or conduct issues promptly and fairly, by reporting to the Operations or Deputy Manager
Respond to and resolve any incidents or emergencies efficiently and compassionately
Maintain accurate records and reports, including incident logs, and the daily paperwork required to complete
Promote a positive and inclusive culture that empowers tenants and staff alike

What we offer

Hourly rate of £12.71
Contributory government pension scheme
28 days holiday (including bank holidays)
Part-time permanent contract offering work-life balance
Comprehensive induction and ongoing training opportunities
Supportive management and team environment
Access to employee assistance programmes and wellbeing initiatives
Opportunity to make a meaningful impact within the Links View community

Parttime

Pastry Chef De Partie

Located in the heart of Piccadilly within our beautiful flagship store, this cen...

Location

United Kingdom , London

Salary:

Not provided

Fortnum & Mason

Expiration Date

Until further notice

Requirements

Proven experience as a Pastry Chef de Partie or Commis Pastry Chef within a high-quality kitchen
A genuine passion for pastry, baking, and Afternoon Tea-style offerings
Strong attention to detail with a commitment to consistency and presentation
A positive, team-oriented mindset with a willingness to learn and develop
Solid understanding of food safety and kitchen standards
Demonstrates reliability and strong tenure in previous roles

Job Responsibility

Take ownership of your pastry section, ensuring all dishes are prepared and presented to the highest standards
Support senior chefs in the day-to-day running of the kitchen, maintaining consistency and quality across service
Demonstrate strong organisation and time management to ensure smooth service delivery
Maintain high levels of food safety, hygiene, and due diligence at all times
Assist with stock control, ensuring accurate usage and minimal waste
Identify and communicate any operational challenges to the senior team proactively
Collaborate effectively with the wider kitchen and front-of-house teams to ensure a seamless guest experience
Contribute to maintaining the overall excellence of the Tea Salon through attention to detail and pride in your work

What we offer

Competitive salary
Generous staff discount of up to 40% across store and restaurants
25 days holiday (excluding bank holidays) plus an additional day off for your birthday
Access to our fantastic subsidised staff restaurant using Fortnum's own ingredients
Ongoing development opportunities to support your career growth
Excellent pension scheme

Fulltime

Night Audit Clerk

Location

Czech Republic , Prague

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent

Job Responsibility

Check figures, postings, and documents for accuracy
Record, store, access, and/or analyze computerized financial information
Control and secure cash and cash equivalents for property according to cash handling policy and procedures
Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures
Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables
Audit statistical, financial, accounting, auditing, or payroll reports and tables
Audit and reconcile all revenue postings
Follow all company safety and security policies and procedures
report accidents, injuries, and unsafe work conditions to manager
maintain awareness of undesirable persons on property premises

Fulltime

Accounts Payable Assistant

Our Head Office department is in the heart of Piccadilly and occupies the 5th & ...

Location

United Kingdom , London

Salary:

Not provided

Fortnum & Mason

Expiration Date

Until further notice

Requirements

Prior experience working in a Purchase Ledger / Accounts Payable / Accounts Assistant type role
Excellent data entry skills, with a high degree of accuracy and attention to detail
A good level of computer literacy, especially with Microsoft Excel
Good communication - written and oral skills
Excellent problem-solving skills
Part qualified (AAT, ACCA, CIMA, ACA) / Dynamics 365 experience
Experience processing high volumes of invoices
Team player
Show initiative
Positive and proactive

Job Responsibility

Joint responsibility for processing UK & EU supplier invoices accurately, ensuring payment terms are met and invoices are correctly coded and authorised on D365
Preparation of supplier statement reconciliations and follow up actions via email and Fresh Service as needed
Liaise with internal departments to manage aged GRNI balances and general queries
Support with processing staff expense claims ensuring expenses are processed in line with company expense policy when required
Manage debit balances for employee foreign advances and suppliers
Full ownership of petty cash, company credit card and hospitality card reconciliations in line with company expense policies when required
Preparation of trade creditor accruals prior to period end
Provide cover for absences within the team as required
Prepare Payments proposals and upload payments to the bank portal as well as provide ad-hoc assistance related to supplier payments, staff expenses payments and customer refunds
Reconciliation of bank and deposit accounts including Direct Debit postings

Fulltime

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Inbound Contact Centre Adviser

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Inbound Contact Centre Adviser

Inbound Contact Centre Adviser

French Speaking Customer Service Representative

Italian Speaking Customer Service Representative

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Weekend Duty Manager - Extra Care

Pastry Chef De Partie

Night Audit Clerk

Accounts Payable Assistant

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