Inbound Collections Agent

Inbound Collections Agent Have what it takes to get the right outcome? Have a background in accounts, customer service or admin? Fancy joining an award-winning team? We have an exciting new opportunity for Inbound Collections Agents to join an award winning, rapidly expanding organisation at a time of transformation! DCBL is a highly successful client-focused business being one of the UK’s market leaders in debt recovery. Due to our rapid growth, we have serval exciting telephone based, Inbound collection Agent positions available. Your new role: As an Inbound Collections Agent your role is to maximise collections throughout the process of the Collections letter cycle. You will be the main point of inbound contact for customers who have received a Debt Recovery letter and are responsible for taking payments, setting up payment arrangements and answering customer telephone queries. What’s in it for you: Starting Salary £24,000.00, increasing to £25,000.00 – With a bonus structure with a potential OTE £28,600 after successful completion of 3 months’ probation Monday to Friday working with NO weekends and NO bank holidays! Working hours – 9am -5pm Monday – Thursday and 9am – 4pm Fridays Monday – Friday schedule (36.5 hours per week) Early finish Fridays Dress Down Fridays 30 days holiday (including Bank Holidays) Employee Assistance Programme Newly refurbished offices Free Mersey Gateway bridge pass Free parking Free tea and coffee facilities Free monthly lunch Company social events Full training provided. Career development and progression opportunities Rapidly expanding multi-functional operation Your new role and responsibilities: Handle calls and queries appropriately, in a polite and professional manner Take payments over the telephone Negotiate suitable payment arrangements with debtors Answer debtor queries using Client systems Update status of accounts accordingly via Client systems Review debtor evidence in line with acceptable company standards Adhere to client business parameters Comply with company policies and regulatory requirements on every call What we need from you: Excellent listener and communicator Strong customer service skills Ability to affectively work in a team Be self-motivated and work well towards targets Good PC Literacy skills, including a good working knowledge of Microsoft Office package Good Negotiation skills Previous experience in a fast-paced office/call centre environment desirable but not essential Previous experience in debt recovery or payment management desirable but not essential as full training is provided Please note: This is not a hybrid role, and the position is located at our Manor Park office in Runcorn. By submitting your application, you are agreeing for DCBL to store your personal information on file for Recruitment purposes Benefits: Company events Company pension Discounted or free food Free parking Schedule: Day shift Monday to Friday No weekends Work Location: In person Want to know more about DCBL: DCBL Website – HERE DCBL LinkedIn - HERE APPLY FOR THIS POSITION APPLY NOW Copyright 2019 | 360 Resourcing Solutions hello@360resourcing.co.uk