Inbound Collections Agent Job at 360 Resourcing Solutions (Runcorn)

Inbound Collections Agent

Inbound Collections Agent Job Description Have what it takes to get the right o...

Location

United Kingdom , Runcorn

Salary:

24000.00 - 25000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent listener and communicator
Strong customer service skills
Ability to effectively work in a team
Be self-motivated and work well towards targets
Good PC Literacy skills, including a good working knowledge of Microsoft Office package
Good Negotiation skills

Job Responsibility

Handle calls and queries appropriately, in a polite and professional manner
Take payments over the telephone
Negotiate suitable payment arrangements with debtors
Answer debtor queries using Client systems
Update status of accounts accordingly via Client systems
Review debtor evidence in line with acceptable company standards
Adhere to client business parameters
Comply with company policies and regulatory requirements on every call

What we offer

Bonus structure with potential OTE £28,600 after successful completion of 3 months’ probation
Monday to Friday working with NO weekends and NO bank holidays
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass
Free parking
Free tea and coffee facilities

Fulltime

Inbound Collections Agent

Inbound Collections Agent Have what it takes to get the right outcome? Have a b...

Location

United Kingdom , Runcorn

Salary:

24000.00 - 25000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent listener and communicator
Strong customer service skills
Ability to effectively work in a team
Be self-motivated and work well towards targets
Good PC Literacy skills, including a good working knowledge of Microsoft Office package
Good Negotiation skills
Previous experience in a fast-paced office/call centre environment desirable but not essential
Previous experience in debt recovery or payment management desirable but not essential as full training is provided

Job Responsibility

Handle calls and queries appropriately, in a polite and professional manner
Take payments over the telephone
Negotiate suitable payment arrangements with debtors
Answer debtor queries using Client systems
Update status of accounts accordingly via Client systems
Review debtor evidence in line with acceptable company standards
Adhere to client business parameters
Comply with company policies and regulatory requirements on every call

What we offer

Starting Salary £24,000.00, increasing to £25,000.00 – With a bonus structure with a potential OTE £28,600 after successful completion of 3 months’ probation
Monday to Friday working with NO weekends and NO bank holidays
Working hours – 9am -5pm Monday – Thursday and 9am – 4pm Fridays
Monday – Friday schedule (36.5 hours per week)
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass

Fulltime

Inbound Collections Agent

We have an exciting new opportunity for Inbound Collections Agents to join an aw...

Location

United Kingdom , Runcorn

Salary:

24000.00 - 25000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent listener and communicator
Strong customer service skills
Ability to affectively work in a team
Be self-motivated and work well towards targets
Good PC Literacy skills, including a good working knowledge of Microsoft Office package
Good Negotiation skills
Previous experience in a fast-paced office/call centre environment desirable but not essential
Previous experience in debt recovery or payment management desirable but not essential as full training is provided

Job Responsibility

Handle calls and queries appropriately, in a polite and professional manner
Take payments over the telephone
Negotiate suitable payment arrangements with debtors
Answer debtor queries using Client systems
Update status of accounts accordingly via Client systems
Review debtor evidence in line with acceptable company standards
Adhere to client business parameters
Comply with company policies and regulatory requirements on every call

What we offer

Company events
Company pension
Discounted or free food
Free parking
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass

Fulltime

New

Collections Agent

We are looking for a Collections Agent to join a team in San Diego, California i...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Ability to work effectively in a call center environment with frequent inbound and outbound phone activity
Basic computer proficiency with the ability to enter data accurately and navigate account systems efficiently
Strong verbal and written communication skills with a detail-oriented and empathetic approach
Solid organizational skills and a consistent focus on accuracy, confidentiality, and integrity
Customer service mindset with the ability to handle sensitive financial discussions calmly and respectfully
Comfortable working independently while also contributing to a collaborative team environment
High school diploma or equivalent is preferred

Job Responsibility

Speak with customers by phone to review outstanding balances, clarify account information, and discuss available resolution options
Arrange practical repayment solutions, including settlements, payoff terms, and scheduled payment plans based on account needs
Record complete and accurate notes from each conversation while updating account details in the system
Draft and send collection-related correspondence using approved templates and established communication standards
Handle outgoing mail activities to ensure notices and supporting documents are prepared and distributed on time
Manage a steady volume of inbound and outbound calls while maintaining accuracy, professionalism, and courtesy
Provide service-oriented communication during difficult conversations and represent the organization in a respectful manner
Support additional collection and administrative tasks as needed to meet team and business goals

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan
Free online training
Access to top jobs and competitive compensation

Bilingual French Collections Agent

We are seeking three professional, communicative, and negotiation-savvy Collecti...

Location

Canada , Saint John

Salary:

24.29 CAD / Hour

Randstad

Expiration Date

July 19, 2026

Requirements

Bilingualism (English/French) is mandatory
2–4 years of overall professional, office experience in a customer service, call center, or financial environment
Outstanding verbal, written, and active listening communication skills, with an aptitude for negotiation
Strong computer skills, including the MS Office Suite and comfort learning specialized database/collections applications
High level of accuracy when preparing documentation and entering account notes
Ability to work independently and manage call queues effectively under pressure
A proactive team player who thrives in a close office ecosystem and engages well in regular team syncs (meetings account for roughly 20% of the role)
Previous collections or banking experience
Completed Post-Secondary education

Job Responsibility

Customer Interaction: Handle primarily phone-based work (inbound and outbound calls), delivering courteous, efficient, and professional service to external customers
Account Negotiation: Manage debt recovery queries and establish mutually beneficial payment arrangements based on the customer’s total financial situation
Due Diligence & Documentation: Accurately record, update, and document all customer transactions and account details within specific collections software and internal databases
Operational Excellence: Meet individual performance KPIs focused on quality of work, while strictly adhering to internal operating procedures and compliance regulations
Problem Resolution: Ensure customer problems are handled appropriately the first time, escalating non-standard or high-risk accounts when necessary

What we offer

1-year stable assignment
Work in a highly collaborative and positive group environment
2–4 weeks of structured, supportive training
Hybrid schedule out of the 420 Rothesay Avenue

Fulltime

Collections Agent III

We are seeking three professional, communicative, and negotiation-savvy Collecti...

Location

Canada , Saint John

Salary:

24.29 CAD / Hour

Randstad

Expiration Date

July 19, 2026

Requirements

2–4 years of overall professional experience in a customer service, call center, or financial environment
Outstanding verbal, written, and active listening communication skills, with an aptitude for negotiation
Strong computer skills, including the MS Office Suite and comfort learning specialized database/collections applications
Attention to Detail: High level of accuracy when preparing documentation and entering account notes
Time Management: Ability to work independently and manage call queues effectively under pressure
Collaboration: A proactive team player who thrives in a close office ecosystem and engages well in regular team syncs

Job Responsibility

Customer Interaction: Handle primarily phone-based work (inbound and outbound calls), delivering courteous, efficient, and professional service to external customers
Account Negotiation: Manage debt recovery queries and establish mutually beneficial payment arrangements based on the customer’s total financial situation
Due Diligence & Documentation: Accurately record, update, and document all customer transactions and account details within specific collections software and internal databases
Operational Excellence: Meet individual performance KPIs focused on quality of work, while strictly adhering to internal operating procedures and compliance regulations
Problem Resolution: Ensure customer problems are handled appropriately the first time, escalating non-standard or high-risk accounts when necessary

What we offer

Robust Contract Length: 1-year stable assignment
Positive Culture: Work in a highly collaborative and positive group environment
Paid Professional Training: Receive 2–4 weeks of structured, supportive training to ensure your success
Modern Workspace: Enjoy a hybrid schedule out of the 420 Rothesay Avenue, Saint John facility

Fulltime

Collections Agent - Timeshare Industry

Our client, a growing company in the timeshare and hospitality industry, is seek...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of collections or debt recovery experience
Experience within the timeshare, hotel, or hospitality industry strongly preferred
Comfortable working in a high-volume call environment
Strong negotiation and communication skills
Ability to handle difficult conversations professionally
Proficient with CRM systems and Microsoft Office
Bilingual Spanish is a plus

Job Responsibility

Handle high-volume outbound and inbound collections calls regarding delinquent accounts
Negotiate payment arrangements and resolve past due balances
Document all customer interactions and payment activity accurately
Follow up on outstanding accounts in a timely and professional manner
Maintain compliance with company policies and collections regulations
Work closely with internal departments to resolve billing disputes and account issues
Meet daily and weekly collections and call volume goals

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

Fulltime

Collections Agent III - Bilingual

We are seeking a high-energy, professional Bilingual Collections Agent III to jo...

Location

Canada , Saint John

Salary:

24.24 USD / Hour

Randstad

Expiration Date

June 24, 2026

Requirements

Fully fluent in French and English (verbal and written)
2–4 years of experience in a call center, financial services, or customer service environment
Exceptional verbal and written communication skills with strong negotiation and active listening abilities
Proficiency in the Microsoft Office Suite (Word, Excel, Outlook)
Proven ability to work independently, manage time effectively, and thrive in a close-knit office environment

Job Responsibility

Provide courteous, efficient, and professional service to existing and prospective customers
Engage in high-quality conversations to understand customer needs, provide financial guidance, and negotiate payment arrangements
Manage inbound and outbound call activity
Accurately record and document all customer interactions
Maintain a thorough knowledge of federal and provincial policies and regulations related to collections
Participate in daily touchpoints and contribute to process improvement opportunities
Ensure necessary due diligence is taken to support the accuracy of all customer transactions and activities

What we offer

Supportive Culture
Continuous Learning (2–4 week structured training period)
Consistent Schedule (4-day onsite work week with Friday/Sunday weekend and a work-from-home Saturday)
Career Foundation with a reputable global organization

Fulltime

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