Inbound Collections Agent Job at 360 Resourcing Solutions (Runcorn)

Inbound Collections Agent

Inbound Collections Agent Have what it takes to get the right outcome? Have a b...

Location

United Kingdom , Runcorn

Salary:

24000.00 - 25000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent listener and communicator
Strong customer service skills
Ability to effectively work in a team
Be self-motivated and work well towards targets
Good PC Literacy skills, including a good working knowledge of Microsoft Office package
Good Negotiation skills
Previous experience in a fast-paced office/call centre environment desirable but not essential
Previous experience in debt recovery or payment management desirable but not essential as full training is provided

Job Responsibility

Handle calls and queries appropriately, in a polite and professional manner
Take payments over the telephone
Negotiate suitable payment arrangements with debtors
Answer debtor queries using Client systems
Update status of accounts accordingly via Client systems
Review debtor evidence in line with acceptable company standards
Adhere to client business parameters
Comply with company policies and regulatory requirements on every call

What we offer

Starting Salary £24,000.00, increasing to £25,000.00 – With a bonus structure with a potential OTE £28,600 after successful completion of 3 months’ probation
Monday to Friday working with NO weekends and NO bank holidays
Working hours – 9am -5pm Monday – Thursday and 9am – 4pm Fridays
Monday – Friday schedule (36.5 hours per week)
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass

Fulltime

Inbound Collections Agent

Location

United Kingdom , Runcorn

Salary:

24000.00 - 25000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent listener and communicator
Strong customer service skills
Ability to effectively work in a team
Self-motivated and work well towards targets
Good PC Literacy skills, including a good working knowledge of Microsoft Office package
Good Negotiation skills
Previous experience in a fast-paced office/call centre environment desirable but not essential
Previous experience in debt recovery or payment management desirable but not essential as full training is provided

Job Responsibility

Handle calls and queries appropriately, in a polite and professional manner
Take payments over the telephone
Negotiate suitable payment arrangements with debtors
Answer debtor queries using Client systems
Update status of accounts accordingly via Client systems
Review debtor evidence in line with acceptable company standards
Adhere to client business parameters
Comply with company policies and regulatory requirements on every call

What we offer

Starting Salary £24,000.00, increasing to £25,000.00 – With a bonus structure with a potential OTE £28,600 after successful completion of 3 months’ probation
Monday to Friday working with NO weekends and NO bank holidays
Working hours – 9am -5pm Monday – Thursday and 9am – 4pm Fridays
Monday – Friday schedule (36.5 hours per week)
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass

Fulltime

Inbound Collections Agent

We have an exciting new opportunity for Inbound Collections Agents to join an aw...

Location

United Kingdom , Runcorn

Salary:

24000.00 - 25000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent listener and communicator
Strong customer service skills
Ability to affectively work in a team
Be self-motivated and work well towards targets
Good PC Literacy skills, including a good working knowledge of Microsoft Office package
Good Negotiation skills
Previous experience in a fast-paced office/call centre environment desirable but not essential
Previous experience in debt recovery or payment management desirable but not essential as full training is provided

Job Responsibility

Handle calls and queries appropriately, in a polite and professional manner
Take payments over the telephone
Negotiate suitable payment arrangements with debtors
Answer debtor queries using Client systems
Update status of accounts accordingly via Client systems
Review debtor evidence in line with acceptable company standards
Adhere to client business parameters
Comply with company policies and regulatory requirements on every call

What we offer

Company events
Company pension
Discounted or free food
Free parking
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass

Fulltime

Collections Agent III

We are seeking three professional, communicative, and negotiation-savvy Collecti...

Location

Canada , Saint John

Salary:

24.29 CAD / Hour

Randstad

Expiration Date

July 19, 2026

Requirements

2–4 years of overall professional experience in a customer service, call center, or financial environment
Outstanding verbal, written, and active listening communication skills, with an aptitude for negotiation
Strong computer skills, including the MS Office Suite and comfort learning specialized database/collections applications
Attention to Detail: High level of accuracy when preparing documentation and entering account notes
Time Management: Ability to work independently and manage call queues effectively under pressure
Collaboration: A proactive team player who thrives in a close office ecosystem and engages well in regular team syncs

Job Responsibility

Customer Interaction: Handle primarily phone-based work (inbound and outbound calls), delivering courteous, efficient, and professional service to external customers
Account Negotiation: Manage debt recovery queries and establish mutually beneficial payment arrangements based on the customer’s total financial situation
Due Diligence & Documentation: Accurately record, update, and document all customer transactions and account details within specific collections software and internal databases
Operational Excellence: Meet individual performance KPIs focused on quality of work, while strictly adhering to internal operating procedures and compliance regulations
Problem Resolution: Ensure customer problems are handled appropriately the first time, escalating non-standard or high-risk accounts when necessary

What we offer

Robust Contract Length: 1-year stable assignment
Positive Culture: Work in a highly collaborative and positive group environment
Paid Professional Training: Receive 2–4 weeks of structured, supportive training to ensure your success
Modern Workspace: Enjoy a hybrid schedule out of the 420 Rothesay Avenue, Saint John facility

Fulltime

Collections Agent - Timeshare Industry

Our client, a growing company in the timeshare and hospitality industry, is seek...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of collections or debt recovery experience
Experience within the timeshare, hotel, or hospitality industry strongly preferred
Comfortable working in a high-volume call environment
Strong negotiation and communication skills
Ability to handle difficult conversations professionally
Proficient with CRM systems and Microsoft Office
Bilingual Spanish is a plus

Job Responsibility

Handle high-volume outbound and inbound collections calls regarding delinquent accounts
Negotiate payment arrangements and resolve past due balances
Document all customer interactions and payment activity accurately
Follow up on outstanding accounts in a timely and professional manner
Maintain compliance with company policies and collections regulations
Work closely with internal departments to resolve billing disputes and account issues
Meet daily and weekly collections and call volume goals

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

Fulltime

Collections Agent III - Bilingual

We are seeking a high-energy, professional Bilingual Collections Agent III to jo...

Location

Canada , Saint John

Salary:

24.24 USD / Hour

Randstad

Expiration Date

June 24, 2026

Requirements

Fully fluent in French and English (verbal and written)
2–4 years of experience in a call center, financial services, or customer service environment
Exceptional verbal and written communication skills with strong negotiation and active listening abilities
Proficiency in the Microsoft Office Suite (Word, Excel, Outlook)
Proven ability to work independently, manage time effectively, and thrive in a close-knit office environment

Job Responsibility

Provide courteous, efficient, and professional service to existing and prospective customers
Engage in high-quality conversations to understand customer needs, provide financial guidance, and negotiate payment arrangements
Manage inbound and outbound call activity
Accurately record and document all customer interactions
Maintain a thorough knowledge of federal and provincial policies and regulations related to collections
Participate in daily touchpoints and contribute to process improvement opportunities
Ensure necessary due diligence is taken to support the accuracy of all customer transactions and activities

What we offer

Supportive Culture
Continuous Learning (2–4 week structured training period)
Consistent Schedule (4-day onsite work week with Friday/Sunday weekend and a work-from-home Saturday)
Career Foundation with a reputable global organization

Fulltime

Credit Controller Collections Agent

An established business in the Wrexham area is looking for a Credit Controller /...

Location

United Kingdom , Wrexham

Salary:

26500.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Experience in a similar Credit Controller, Collections Agent or debt recovery role (or strong customer service background with exposure to payments/collections)
Proven experience in negotiations, including handling objections and agreeing realistic payment solutions
Strong problem‑solving skills, with the ability to investigate issues and identify practical resolutions
Confident dealing with difficult customers over the phone, remaining calm, professional and resilient under pressure
Excellent verbal and written communication skills, with the ability to build rapport quickly
Ability to work under pressure in a fast‑paced environment while managing a busy caseload of accounts
Comfortable using computer systems and MS Office (or similar) to manage accounts and produce reports

Job Responsibility

Manage a portfolio of up to 250 customer accounts, ensuring invoices are paid in line with agreed terms and reducing aged debt
Make outbound and receive inbound calls to discuss outstanding balances, agree payment dates and set up payment plans where appropriate
Support and educate customers on payment timescales, payment patterns and options to help prevent debt from building up
Use strong negotiation skills to overcome objections and reach workable solutions that balance customer needs and business requirements
Deal confidently and calmly with difficult or challenging customers, defusing situations and maintaining a professional approach at all times
Investigate and resolve queries and issues that may be preventing payment, liaising with internal teams as needed

What we offer

20 days holiday, rising by 1 day for each year of service
8‑hour shifts, Monday to Friday, with a 1‑hour break and no weekend working
Development opportunities, with full training, guidance and support to help you progress
Join an established, supportive team with experienced colleagues and a stable workload
Company pension and free on‑site parking

Fulltime

Contact Center Inbound Sales Agent

We are looking for charismatic and skilled sales professionals to convert inboun...

Location

United States , Richmond

Salary:

20.00 USD / Hour

SimpliSafe

Expiration Date

Until further notice

Requirements

Proven success in an inbound / outbound phone-based sales environment
Enhanced listening skills to help identify the best solution for the customer
Comfort with technology and ability to provide technical assistance for consumer electronics
Proven record of outstanding attendance and timeliness in a structured environment
Strong work ethic and the drive to contribute to company goals
Clear and effective communication skills, both written and verbal
Ability to work at times either independently and / or in a team setting
Ability to prioritize in a fast-paced environment, excellent time management skills
Positive, can-do attitude and eager for continuous improvement by demonstrating a learning mindset and being open to coaching and feedback
Strong commitment to customer happiness and satisfaction

Job Responsibility

Assist future customers through the process of selecting the right system, products and services best suited for their lifestyle needs
Identify key insights to customers needs and provide recommendations to help secure their home, family, pets, etc
Follow SimpliSafe’s sales methodology to ensure the highest level of respect, trust, and loyalty with our future customers
Perform customer follow-up activities including quotes, information requests, etc
Properly collect and input customer information for proper customer identification
Make recommendations of special promotions and affiliated partner’s products and services

Fulltime

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Inbound Collections Agent

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Job Responsibility

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What we offer

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