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Inbound Call Handler - Customer Service and Sales

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Morson Talent

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Location:
United Kingdom , Birchwood, Warrington

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

24570.00 GBP / Year
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Job Description:

We are recruiting Inbound Customer Service & Sales Advisors to join a busy contact centre team in Birchwood on a fixed-term contract. This opportunity is well suited to experienced customer service or call centre professionals who enjoy fast-paced, structured environments and delivering strong customer outcomes.

Job Responsibility:

  • Supporting vulnerable customers with care and professionalism
  • Resolving late or lost delivery issues
  • Validating customer identification accurately
  • Discussing and offering fuel and energy packages
  • Managing difficult or sensitive conversations calmly
  • Identifying and suggesting appropriate upsell opportunities

Requirements:

  • Experience in a call centre, contact centre, or fast-paced customer service role (e.g hospitality)
  • Confidence handling challenging conversations
  • A patient, empathetic, and resilient approach
  • Strong communication skills and attention to detail
  • The ability to balance customer care with sales awareness
  • Availability to commit to the full duration of the contract
What we offer:

Bonus (OTE £30,000)

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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