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NTT DATA Logo NTT DATA · Sales

Inbound Call Centre Sales Representative

Canada, Toronto 16.20 - 16.50 CAD / Hour · Job Posted April 27, 2026
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Job Description

As an Inbound Technical Sales Specialist at NTT DATA, you will be the first point of contact for customers, providing exceptional service and technical solutions. This full-time remote position requires a minimum of 2 years of sales experience, preferably in a competitive environment. The role offers a pay rate of $16.20-$16.50 CAD per hour plus commission, with opportunities for growth and development. Strong communication skills and the ability to build rapport with clients are essential for success in this role. Join us and make a difference in our clients' experiences!

Job Responsibility

  • Handling Inbound client interactions to identify and solicit potential and existing clients to promote sales
  • Recommending the appropriate product or services by assessing clients' needs and resources while leveraging applicable promotions
  • Conducting Outbound calls to follow-up on client sale and inquiries as well as consulting with clients after sale to provide support and resolve issues
  • Provide technical solutions to clients where products or services must be tailored to suit their needs
  • Acquire and maintain technical knowledge of GFiber Internet solutions, IPTV and Home phone services provided through specialized training
  • Manage call flows, provide first call resolution, and satisfy client expectations
  • Leverage program tools and processes to illustrate benefits of the service and product offerings
  • Estimate cost of activation and maintenance to the equipment or service
  • Verify and update critical customer information by accessing client's database and customer resource management software
  • Review and compile competitors' activities and develop awareness of trends and potential markets
  • Accurately access customers information through the client's database to update and verify critical information
  • Provide ongoing technical support and resolution to any technical problems related to products and services
  • Maintaining technical knowledge about products and services to explain features and benefits to clients and answer any questions
  • Implement sales strategies to achieve personal and business goals
  • Conduct sales transactions through online e-commerce software
  • Offer feedback to management for methods of improving performance and results

Requirements

  • Sales experience is a must, preferred outside sales experience (field sales an asset)
  • Excels in a target-driven environment
  • Relentless in chasing sales success and motivated to perform in a competitive environment
  • Demonstrated success in a competitive sales environment
  • Experience in Customer Care, Retention is an asset
  • Strong ability to build rapport with customers
  • Ability to use sales scripting and dynamically adjusting to prospect needs
  • Familiarity with servicing customers in the United States an asset
  • Experience in telco or fiber internet sales an asset
  • The ability to navigate multiple computer systems
  • A flexible schedule (including evenings)
  • Power outlets for both a PC and Monitor
  • High Speed internet (10MB or greater)
  • A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction
  • Ability to download and use the Google Authenticator app
  • Must have IOS 11 or Android version 10

Nice to have

  • Experience in Customer Care, Retention
  • Familiarity with servicing customers in the United States
  • Experience in telco or fiber internet sales
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