Inbound Call Centre Advisor Job at Pertemps Network Group (Bristol)

Inbound Call Centre Advisor

Inbound Call Centre Advisor – Filton

Location

United Kingdom , Filton, Bristol

Salary:

34376.00 GBP / Year

Pertemps Network Group

Expiration Date

Until further notice

Requirements

Previous customer facing experience (phone or in-person)
Strong communication skills
Strong computer skills
Reliability and professionalism
Ability to work flexible shift patterns

Job Responsibility

Deliver high-quality customer service across inbound channels
Handle customer queries professionally and empathetically
Work flexibly across service areas
Take ownership of customer calls and resolutions
Exceed customer expectations wherever possible
Work collaboratively within a large contact centre team

What we offer

Free parking
fantastic benefits package
Annual Discretionary Bonus

Fulltime

Call Centre Advisor

We are looking for people to join our 24/7 365 days a year Contact Centre. This ...

Location

United Kingdom , Halifax

Salary:

24570.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Excellent customer service and communication Skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Strong multitasking abilities
High attention to detail and accuracy
Experience of working in a target driven environment desirable
Experience within the insurance and claims industry desirable

Job Responsibility

Record accurately the first notification of loss following a motor traffic accident
Deal with telephony enquiry from Customers, Repairers, Clients and Third Parties with the agreed service levels
Manage queries presented during that inbound enquiry to conclusion, only escalating where necessary
Assist with administrative tasks and emails
Using MRN’s bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, prioritising each day and ensuring any tasks are complete
Provide accurate updates to team managers and customers as required
Ensure that all SLA’s are met and exceeded

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Call Centre Advisor

We’re looking for a Call Centre Advisor to be part of our success story. We are ...

Location

United Kingdom , Peterborough

Salary:

24570.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Excellent customer service and communication Skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Strong multitasking abilities
High attention to detail and accuracy
Experience of working in a target driven environment desirable
Experience within the insurance and claims industry desirable

Job Responsibility

Record accurately the first notification of loss following a motor traffic accident
Deal with telephony enquiry from Customers, Repairers, Clients and Third Parties with the agreed service levels
Manage queries presented during that inbound enquiry to conclusion, only escalating where necessary
Assist with administrative tasks and emails
Using bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, prioritising each day and ensuring any tasks are complete
Provide accurate updates to team managers and customers as required
Ensure that all SLA’s are met and exceeded

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Call Centre Sales Advisor

We're working with a well-established and growing business within a customer-foc...

Location

United Kingdom , Brentford

Salary:

25000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience within a call centre or contact centre environment preferred but not essential
Customer service sales experience is a must
Strong communication and interpersonal skills
A confident, proactive approach to sales
Comfortable working to targets in a performance-driven environment
Organised, self-motivated and able to manage multiple tasks
A team player who thrives in a collaborative setting

Job Responsibility

Handling predominantly inbound sales calls (circa 95%)
Responding to customer enquiries via phone and email
Building strong relationships with new and existing customers
Understanding customer needs and tailoring solutions accordingly
Maximising opportunities through upselling additional services
Maintaining accurate records on the CRM system
Supporting with reporting and general team performance
Escalating any issues or complaints where required

What we offer

£26,500 basic salary
Uncapped commission structure
Only 1 weekend per month sometimes less, supporting a strong work life balance
Supportive team environment
Ongoing training and development
Opportunity to grow within a stable and expanding business

Fulltime

Contact Centre Advisor

Location

United Kingdom , Seaham

Salary:

14044.55 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

You must be able to commit to 2 weeks of full-time training in the office
All successful applicants must attend 2 weeks of full-time training on-site: Monday to Friday 9:00am – 5:00pm
Applications will only be considered from candidates who can fully commit to this requirement
A confident communicator with strong listening skills
Empathetic, patient, and customer-focused
A proactive problem-solver with attention to detail
Positive, resilient, and eager to learn
Experience in retail, care, hospitality, warehouse, beauty, customer service, or sales is welcomed

Job Responsibility

Handling inbound customer service and complaint calls
Understanding customer needs and recommending suitable solutions
Building rapport and delivering a personalised experience
Troubleshooting issues and providing clear, effective resolutions
Turning challenging conversations into positive outcomes

What we offer

Fully paid training and ongoing development
Commission and performance incentives
28 days holiday (pro rata, including bank holidays)
Your birthday off — paid
Pension scheme
High-street discount hub
Supportive, inclusive team culture

Parttime

Contact Centre Advisor

We're growing our existing team of Contact Centre Advisors and currently have op...

Location

United Kingdom , Liverpool

Salary:

27976.00 GBP / Year

Sureserve

Expiration Date

Until further notice

Requirements

Previous experience in a call centre or customer service environment is essential
Strong communication skills and the ability to stay calm under pressure
A genuine passion for helping people and delivering quality service
Confidence using Microsoft Outlook packages and learning new software quickly
A proactive, solution-focused approach to customer queries
Flexibility to work evenings and weekends as part of a rotating schedule

Job Responsibility

Handle a high volume of inbound and outbound customer calls / live chat on behalf of multiple housing associations
Deliver exceptional customer service, ensuring every caller feels heard, supported, and valued
Accurately log information, update systems, and follow processes to ensure smooth case handling
Resolve customer queries at first point of contact wherever possible
Escalate complex issues to specialist teams / Team Leaders when required
Work collaboratively with colleagues and client teams to maintain service excellence
Meet regular performance targets around call quality, productivity, and customer satisfaction
Contribute to continuous improvement by sharing customer insights, identifying recurring issues, and supporting the development of more efficient processes
Work flexibly as part of a rota that includes evening and weekend shifts

What we offer

Contributory pension scheme
20 days + Bank holidays (service based increasing holiday scheme)
Enhanced maternity, paternity, adoption leave and other family friendly policies
Sureserve Benefits Hub, accessing over 1000 retail discounts
Virtual GP service, available for employees and immediate family
Employee Assistance Programme (EAP)
Bike2Work Scheme
EV Car Scheme
Employee engagement events and Employee Voice programmes
Strong opportunities for career growth and development

Fulltime

Danish & English Speaking Inbound Sales & Customer Advisor

Location

United Kingdom , Millwall, East London

Salary:

27768.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Fluency in Danish and English (essential)
Excellent interpersonal and communication skills
A natural ability to drive sales and achieve targets
Professionalism and emotional resilience
Strong attention to detail and multitasking abilities
A customer-centric mindset, aiming to surprise and delight in every interaction
Previous experience in customer service or sales roles (essential)
Familiarity with call centre practices and KPIs (preferred)

Job Responsibility

Handle incoming calls for both sales and service inquiries
Process service requests using the client's application system
Generate sales by understanding customer needs and creating desire for products
Manage bookings, including cancellations, modifications, and confirmations
Upsell additional products, services, and extended stays

What we offer

Uncapped Commission: Rewarded for sales results, with on-target earnings of £5,000 per annum
Training & Development: Full product, system, sales, and customer service training provided
Career Progression: Opportunities to advance to roles such as Social Media, Guest Relations, Outbound, Trainer, Quality Support Executive, or Team Manager
Health & Wellbeing: BUPA Life Insurance Scheme, eye test vouchers, and access to Perkbox
Workplace Perks: Recently built premises, staff room with refreshments, and a smart casual dress code
Corporate Discounts: Discounts on hairdressing, gym memberships, restaurants, and bars
Holidays: 20 days annual leave plus an additional day per year of service (up to 5 days), plus bank holidays
Community Engagement: Involvement in local charities and fundraising events
Additional Benefits: Recommend-a-friend scheme, NVQ qualifications, and apprenticeship opportunities

Fulltime

Customer Service Advisor NHS

This is a telephone customer service-based role with Foundever in Maxim Park. Fu...

Location

United Kingdom , Motherwell

Salary:

24784.50 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Passion for helping people
able to talk on the phone
computer literacy
flexible to work 37.5 hours over 7 days
reliably commute to Motherwell, ML1 4WQ before starting work

Job Responsibility

Dealing with inbound / outbound calls in a quick and timely manner
take ownership of any challenging calls and use appropriate methods to resolve
attention to detail accurately recording and updating client systems
manage and protect customer information in line with GDPR
pro-actively keep knowledge up to date using online approved training resources in line with campaign needs

What we offer

Casual dress
Employee discount
On-site parking
Wagestream (Flexible pay, Track shifts earnings and spending, Rainy day pot, Benefits checker, Financial Coach, Discounts with Vouchers)

Fulltime

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Inbound Call Centre Advisor

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