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Inbound Call Center Representative. As an Inbound Call Center Representative, you’ll play a vital role for our Patient Support Department, which is our first point of contact for our patients to call in and seek information and ask questions regarding their services and orders with us here at Aveanna. We are looking for someone who can confidently manage 40-50 inbound calls per day with compassion and empathy! Whether you have experience in this industry or are brand new, our tailored training will provide you with the tools and skillset to navigate the ever-changing healthcare landscape. This role is extremely important, as you will be the first person they speak with to properly represent Aveanna and our values. Our Mission: To revolutionize the way homecare is delivered, one patient at a time.
Job Responsibility
Manage 40-50 inbound calls per day with compassion and empathy
Represent Aveanna and its values as the first point of contact
Support branch operations and compliance by maintaining an organized office environment, monitoring enteral formula storage temperatures, conducting routine safety checks, managing inventory of supplies and equipment, maintaining clean and dirty equipment areas, assisting customers/vendors/surveyors during visits
Requirements
Minimum of 2 years’ experience in a call center environment
Minimum of 1 years’ experience in the medical industry/ familiarity with medical terminology (preferably with DME and Home Healthcare)
High-school diploma or GED
What we offer
Equipment Provided
Fun, Inclusive Work Environment
Full Benefits Package (Sick Time, Vacation, 401K, Dental, Vision, Life Insurance)