Inbound Account Manager

• Provide sales and service to new and existing customers through inbound calls, chats, and emails
• Meet or exceed assigned sales quotas and ensure other performance goals are met
• Sell additional services or products by recognizing opportunities to upsell solutions
• Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity
• Proactively call out to customers when needed for service related matters
• Acts as the first point of contact for assistance with product info, order placement, and general inquiries regarding company programs
• Demonstrate ability to close sales and overcome customer objections
• Maintain CDW’s values and Philosophies of Success

• High school diploma or equivalent
• 1 year of call center experience
• 1 year of sales experience
• Strong interest in sales
• Must be able to work independently and in a team-oriented environment
• Proven ability to multitask and balance multiple priorities in an ever-changing environment
• Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently
• Strong organization skills
• Possesses excellent verbal communication skills – vocabulary and articulation
• Basic computer skills – experience with Microsoft preferred
• Demonstrable organizational and time management skills – ability to multi-task in an ever-changing environment
• Ability to achieve success individually and as part of a team in a highly structured and regulated work environment
• Persistence combined with a positive attitude and approach to work and others – self-motivating work style
• Ability to solve problems and resolve conflict directly in multiple communication channels
• Mature, positive and collaborative interpersonal skills

Spanish/English bilingual a plus, but not required