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Assure Logo Assure · Human Resources

In-Work Support Consultant

Australia, Mitchelton · Job Posted March 10, 2026
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Job Description

Do you have hold experience working in Employment Services or hold a strong Customer Service background? Step into a role where you can truly change lives. As an In-Work Support Consultant, you’ll support people with disability, injury, or health conditions as they settle into new employment. You’ll be their go‑to person — helping them navigate challenges, build confidence, and stay connected to meaningful work. If you love people, enjoy problem‑solving, and thrive in a role where every day feels purposeful, this is your chance to shine.

Job Responsibility

  • Providing regular phone and face‑to‑face support to participants in ongoing employment
  • Helping individuals overcome workplace challenges and celebrating their achievements
  • Identifying barriers and offering practical, solution‑focused support
  • Coordinating training, resources, and services tailored to each participant’s needs
  • Managing your caseload with professionalism and accuracy
  • Maintaining clear records, meeting performance goals, and contributing to continuous improvement

Requirements

  • Experience in Employment Services or strong customer service/people‑focused skills
  • Excellent communication and relationship‑building abilities
  • Confidence working independently and staying motivated
  • Experience in fast‑paced or performance‑driven environments
  • Strong organisational skills and comfort using Microsoft Office
  • A genuine passion for helping people succeed in long‑term employment
  • Eligibility to work in Australia
  • Current driver’s licence and comprehensively insured vehicle
  • MyGovID (Standard level)
  • Ability to obtain a National Police Check and Working with Children Check
  • Availability Monday–Friday, 8:30am–5:00pm

What we offer

  • Employee Assistance & Wellbeing Program
  • Purchased Annual Leave options
  • Paid Parental Leave
  • Service recognition
  • APM Family Hub
  • Salary packaging options through Maxxia
  • Global career pathways and professional development opportunities
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