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In Store Tech Analyst

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Selfridges

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In Store Tech Analyst role at Selfridges, providing on-site front and back-office technology support.

Job Responsibility:

  • Hardware and software related issues with the day to day on-site front and back-office support requirements
  • Be the first point of contact and support any issues relating to on-site end user technology issues or requests (including tills, desktops, phones and mobile devices as well as end user software)
  • Be flexibility to work alternative weekends with occasional travel to regional stores and sites
  • Work collaboratively with other Service Delivery teams to ensure that incidents and problems are efficiently and effectively dealt with
  • Provide 1st & 2nd line support for PC, Mac and store hardware issues and provide 2nd line support for instore EPOS systems mobile devices including iPhones and iPads
  • Perform the day-to-day operational tasks necessary to ensure a stable and robust working environment
  • Identify trends and root causes to support improvements or upgrades as necessary
  • Drive your own performance against SLA, attaining agreed metrics for all services whilst actively driving personal development
  • Focus on improving first time customer fix as part of the Instore Tech team by achieving individual targets
  • Proactively share technical knowledge, creating new documentation where appropriate
  • Support the transition of new services or changes by adhering to new/changes in process
  • Support the achievement of customer satisfaction ratings and the reduction of call escalations, by regularly updating customers on call progress

Requirements:

  • Excellent customer-centric communication and interpersonal skills
  • Strong sense of ownership and ability to follow tasks through to completion
  • Excellent team working mindset
  • knowledge sharing and collaborative team working
  • Strong analytical skills and decision-making skills alongside excellent planning and organisational skills
  • Ability to communicate technical information in a clear and concise manner to non-technical stakeholders
  • Experience of MS Exchange Server, MS Outlook and Windows 10 & 11 and MacOS
  • PC & Mac hardware, peripheral commissioning and setup alongside PC & Mac Diagnostics and fault finding
  • Basic Printer knowledge, Ricoh, HP, Zebra, scanning with troubleshooting skills
  • Basic knowledge of networking
  • Experience of working with call logging applications such as Service Now or Jira Service Management
  • Experience working with remote control and remote access products
  • Experience of mobile technology (iPhone, iPad), Video Conferencing, Audio System
What we offer:
  • Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
  • Generous annual leave that increases with length of service
  • Up to five paid volunteering days
  • Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
  • Defined pension contribution scheme
  • Generous bonus and/or commission scheme
  • Enviable team member discount including sale previews and double discount days
  • Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
  • Subsidised gym memberships
  • A sustainable car salary sacrifice scheme (subject to eligibility criteria)
  • Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
  • Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
  • Access to a wide range of training programmes to help your career development

Additional Information:

Job Posted:
January 15, 2026

Expiration:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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