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The B2B Champion reports directly to the store manager with the primary responsibility of building, growing, and maintaining positive relationships with existing and new business customers to increase sales. They work in support of the outside sales rep and the sales manager. The person in this role is the trusted hardware consultant and advisor for local business customers to ensure they have the supplies they need to keep their business running. This person will be a brand ambassador on the retail sales floor, providing exceptional support and actively cultivating community relationships to drive new sales leads. At the store manager's discretion, this role may include responsibility for a specific department (e.g., Plumbing, Electrical, Fasteners). This is a fast-paced active environment which will require focus, flexibility, and time management skills. In addition to being the main point of contact for business customers, this person is tasked with building B2B into the culture of the store. This entails building excitement and awareness with the staff, ensuring everyone is trained and understands their role in B2B and keeping B2B top of mind day to day by sharing success stories and celebrating wins.
Job Responsibility
Create and manage the process of capturing leads inside the store and converting them to business accounts
Refer leads to the sales manager or sales rep for further follow-up
Generate new leads and build relationships, connecting over the phone or through personal in-store visits and in-store workshops and events
Reach out to customers over the phone and follow up as needed
Research current and potential customers to understand their business and educate them on the value of working with Ace
Conduct sales calls over the phone with current customers, prospect with new customers and follow up on opportunities in a timely manner
Use monthly reports to identify and target specific customers who represent an opportunity for sales growth based on purchasing patterns and account variances
Maintain sales & gross margin by maintaining discounts in accordance with the store business discount policy
Validate inventory levels to meet expectations set with business customers
Manage the sourcing of products for special orders via vendors, internet research, etc
Provide input to the store manager and buyers on whether a product should be added to the store inventory mix
Ensure orders are received, maintained in the designated area and customers are notified for pickup or delivery
May be assigned a department responsibility such as Plumbing, Electrical, or Fasteners at the store manager's discretion
Educate store staff and help them understand their role in B2B. Work with the store manager and the sales manager to train, motivate, and coach store staff
Use huddles, communication boards, and store meetings as the means to communicate the store's performance, and educate, engage, and motivate the team
Provide direct support to the B2B sales manager and the B2B sales rep
Updates and maintains the store's B2B online accounts through the Online B2B Management Tool
Uses Salesforce to track all sales calls and leads
Requirements
High School Diploma or General Education Degree (GED)
or an equivalent combination of education and experience
Sales experience with retail and/or business customers, ability to establish relationships with customers and fellow associates
Strong verbal and written communication skills as well as being comfortable talking with existing and new customers
Develop and maintain client relationships and strategic partnerships
Strong organizational and time management skills. Must have excellent attention to detail and follow up
Ability to work independently and during flexible hours
Comfortable with computers, various applications, technology, and the internet. PC skills including knowledge of Excel, Word, PowerPoint & Outlook
Bilingual (Spanish) verbal and written communication skills strongly preferred
Possess a valid driver license with an acceptable driving record in accordance with company's insurance carrier's standards
Ability to stand for an extended period, frequently walk, reach and bend to perform job duties
Move and handle merchandise up to 50 pounds as well rearrange fixtures throughout the store as needed
Nice to have
Bachelor’s degree preferred
Bilingual (Spanish) verbal and written communication skills strongly preferred