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fully autonomously providing engineering assistance to the customers to ensure that all technical queries raised by the customers to troubleshoot and correctly operate their aircraft, to provide maintenance recommendations (reliability improvement, cost optimization), to better understand our aircraft design, etc within the defined time scale and with good quality. The job can include technical on-site assistance for complex troubleshooting when required and necessary.
Job Responsibility:
fully autonomously providing engineering assistance to the customers to ensure that all technical queries raised by the customers to troubleshoot and correctly operate their aircraft, to provide maintenance recommendations (reliability improvement, cost optimization), to better understand our aircraft design, etc within the defined time scale and with good quality
The job can include technical on-site assistance for complex troubleshooting when required and necessary
Requirements:
fully autonomously providing engineering assistance to customers to ensure technical queries are resolved within defined time scale and with good quality
Analyse in-service events to identify potential impacts (including airworthiness, quality, etc.), launch appropriate corrective action and ensure proper follow-up
Identify and investigate emerging hot topics affecting the fleet and specific customers, and define associated corrective actions with fleet managers and central teams
Manage customer communication at various hierarchic levels and in different contexts: over the phone, in person, during troubleshooting on aircraft, or during airline events
supporting regional fleet management and provide technical presentations during F2F meetings with customers on-site
technical scope covering ATA 32 Braking and Steering Systems
technical scope covering ATA 32 Landing Gear Systems
willingness to travel regularly internationally for business, especially in Asia Pacific and Europe
ability to take a few turns on team stand-by to support AOG cases outside of normal business hours
awareness of any potential compliance risks and a commitment to act with integrity