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In Room Dining Supervisor

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Four Seasons

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Location:
China , Taipa, Macao

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The In Room Dining Supervisor is responsible for serving guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods.

Job Responsibility:

  • Manage the daily operations of In Room Dining to ensure compliance with policies, procedures, standards and aim at satisfying and exceeding guests’ expectations
  • Assign duties to reporting subordinates and constantly inspect all areas to ensure all guest service areas as well as supporting areas are cleaned and completed
  • Supervise, manage and maintain both front and back of the house area to ensure that it is up to standard
  • Motivate staff to excellent performance and enforce discipline when required
  • Take orders for guests and serve all food and beverage requests, using suggestive selling techniques
  • Clear In Room Dining trolleys during service, control guest checks and secure proper payment using prescribed cash handling procedures
  • Handle guests in the event of complaint in accordance to establish procedures and report to manager on duty without delay for handling
  • Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
  • Works harmoniously and professionally with co-workers and supervisors

Requirements:

  • A minimum of a high school or equivalent education
  • Reading, writing and oral proficiency in Cantonese, Mandarin and English
  • Relevant experience in a similar role
  • Strong communication and interpersonal skills
  • Familiarity with POS systems and software applications for order processing and reporting
  • Strong leadership and team management skills
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Additional Information:

Job Posted:
February 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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