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The Sous Chef – Room Service holds a junior management position within the Culinary Department, reporting to the Executive Sous Chef and Executive Chef. This role is responsible for supporting the daily culinary operations of In-Room Dining, ensuring exceptional food quality, consistency, and service standards aligned with Four Seasons expectations.
Job Responsibility:
Select, train, evaluate, lead, motivate, coach, and discipline culinary employees assigned to Room Service to ensure Four Seasons cultural and core standards are consistently met
Assist in the planning, development, and execution of Room Service menus and recipes, ensuring correct preparation, presentation, and timely delivery of all food items
Oversee daily Room Service kitchen operations, ensuring efficiency, accuracy, and consistency during all shifts
Control labor and operating expenses through effective scheduling, budgeting, purchasing, and inventory management specific to Room Service operations
Ensure full compliance with sanitation, food safety, and hygiene standards as established by Four Seasons and local, state, and federal regulations
Maintain control systems to ensure quality, portion consistency, and proper handling of food products, including monitoring deliveries to meet purchasing specifications
Collaborate closely with In-Room Dining management and Food & Beverage leadership to ensure seamless service and guest satisfaction
Communicate effectively with culinary and service teams and participate in operational meetings to ensure alignment across departments
Requirements:
Minimum 3 years of experience as a Sous Chef or in a senior supervisory culinary role within a luxury hotel or resort environment
Proven experience supporting or leading Room Service / In-Room Dining culinary operations
Strong leadership skills with the ability to train, motivate, and supervise culinary teams
Ability to ensure consistent food quality, presentation, and adherence to Four Seasons culinary standards
Solid knowledge of food safety, sanitation, and hygiene regulations
Experience managing inventory, food cost control, and waste reduction
Hands-on leadership style with the ability to perform under pressure and respond to special guest requests
Excellent communication skills in English
Spanish is preferred
Nice to have:
Spanish is preferred
What we offer:
Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Employee discount for stays at any Four Seasons worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Access to hotel fitness and wellness programs (where applicable)
Recognition programs and employee wellness initiatives