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Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Job Responsibility
Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods
Deliver food orders including any special needs or requests such as amenities to the guest room and in their residences in a timely manner, check completed kitchen orders with the order taker or guest’s original order
Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods
communicate options for removal of trays and dishware
respond to request for tray removal according to established time standards
Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Ability to work, weekend, overnights and holidays
will be overnight relief and will need to work 2 overnight shifts in the week
Requirements
High School education or equivalent experience
Minimum 1-year food service or related work
Tip Certified
Ability to carry and balance a tray
Positive attitude and willing to learn is must
Requires reading, writing and oral proficiency in the English language
What we offer
ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days and Complimentary Life insurance
MATCHED 401(k) Retirement Plan after 1 year
COMPLIMENTARY and DISCOUNTED Employee Travel program after 6 months around the world
COMPLIMENTARY daily Employee Meals
DISCOUNTED Parking and Public Transportation
COMPLIMENTARY Laundry
ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays