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Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods according to Four Seasons standards.
Job Responsibility:
Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order, transport items to the guestroom in a timely manner to ensure proper food quality
Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s origin, taste, and preparation methods
communicate options for removal of trays and dishware
respond to request for tray removal according to established time standards
Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations
Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests
Properly and accurately close guest checks securing room number and signature
properly settle voided checks or complimentary meals
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Work harmoniously and professionally with co-workers and supervisors
Requirements:
High school education or equivalent experience
Minimum 1 year food service or related work
Ability to carry and balance a tray
What we offer:
Medical, dental, and vision insurance
Vacation, holiday, and sick pay
401k participation with company matching program
Complimentary stays at Four Seasons worldwide, subject to availability