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We’re seeking a friendly, motivated, and service‑focused In‑Room Dining Server to join our team on a permanent basis. In this role, you will deliver exceptional in‑room dining experiences, ensuring guests receive prompt, professional, and discreet service in the comfort of their rooms or suites. You will embody our standards of courtesy, efficiency, and attention to detail while contributing to a seamless luxury hospitality environment.
Job Responsibility:
Deliver in‑room dining orders promptly, ensuring impeccable presentation and accuracy
Greet guests warmly and provide attentive, personalised service throughout their experience
Set up trays and trolleys to brand standards, maintaining a polished and organised appearance
Respond to guest requests and enquiries with professionalism and efficiency
Maintain cleanliness and organisation in the in‑room dining preparation and service areas
Communicate effectively with the kitchen and wider hotel teams to guarantee smooth service flow
Assist with stock rotation, equipment care, and daily operational checklists
Ensure accurate billing for all orders and follow correct payment procedures
Uphold all health, safety, and hygiene protocols at all times
Requirements:
Previous experience in hospitality or food & beverage service is desirable but not essential
A warm, courteous, and polished approach to guest service
Strong communication skills and a positive, team‑oriented attitude
Ability to multitask, work efficiently, and stay calm under pressure
High attention to detail with a commitment to delivering luxury standards
Flexibility to work mornings, evenings, weekends, and public holidays
Physical stamina to stand for extended periods and carry trays or trolleys
What we offer:
Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham, and Elvetham Heath)
Employee travel programme
BUPA dental healthcare
Excellent Training and Career Development opportunities
28 days holiday per annum including bank holidays (increasing with length of service)
Group Personal Pension Plan after three months’ service
Opportunities to build a successful career with global potential