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In-Room Dining Server (overnight)

Canada, Montreal Employment contract · Job Posted May 16, 2026
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Job Description

The server, In-Room Dining (overnight) is responsible for taking, preparing, and delivering food orders to guest rooms with courtesy, efficiency, and attention to detail. They ensure a high-quality, personalized service by anticipating guest needs, maintaining accuracy, speed, and presentation of orders, and coordinating effectively with the kitchen and other departments.

Job Responsibility

  • Answer the phone using courteous and efficient language, and gather all necessary information for the guest's order
  • Present food and beverage selections to guests in an engaging and appealing manner by describing the origin, taste, and preparation methods of each item
  • Deliver food orders to guest rooms while ensuring special requests and needs are met with care
  • Check outgoing orders from the kitchen against the guest's original order or with the person who took the order
  • Enter guest orders into the hotel's point-of-sale system, including any special requests, and verify outgoing orders for accuracy
  • Properly close guest checks, including charges and gratuities
  • Anticipate guest needs, assess satisfaction, offer suggestions, and respond promptly and appropriately to requests or questions
  • Coordinate timely order delivery to ensure all requests are received, processed, and accurately sent to the kitchen and delivered properly
  • Work harmoniously and professionally with colleagues and supervisors
  • Patrol guest hallways to collect trays or items related to In-Room Dining service
  • Provide service in the restaurant or for banquets during peak periods
  • Report any incidents or unusual situations to the supervisor as soon as possible
  • Perform any other related duties as required

Requirements

  • 1 to 2 years experience in the same role, ideally in a luxury hotel environment
  • Great communication skills in French
  • Knowledge of English is required, as the person in this role will regularly interact with a primarily English-speaking clientele
  • Strong command of the French and English languages
  • An affinity for guest service
  • Good interpersonal skills. This position involves a large volume of guest contact and excellent communication skills are required
  • Move about facility and stand for long periods of time
  • The ability to carry up to 30lbs (13kg)
  • The ideal candidate will also have solid food and wine knowledge, a strong attention to detail and the ability to multitask

What we offer

  • Discounts at MARCUS Restaurant and the Guerlain Spa
  • Employee recognition programs (Employee of the Month, anniversary celebrations, etc.)
  • Complimentary meals per shift at Café 1440
  • Strong training and development programs

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