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Marriott Bonvoy Logo Marriott Bonvoy · -

In-Room Dining Order Taker

Qatar, Doha Employment contract · Job Posted May 31, 2026
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Job Description

At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments.

Job Responsibility

  • Answer all In‑Room Dining calls promptly using proper etiquette, tone, and brand scripting
  • Accurately take guest food and beverage orders, confirming preferences, special requests, dietary needs, and allergies
  • Demonstrate thorough knowledge of menus, ingredients, promotions, and preparation methods to confidently make recommendations and enhance the guest experience
  • Enter orders accurately into the POS system and communicate details clearly to the kitchen and service team
  • Coordinate order timing, delivery, and follow‑up to ensure service excellence and guest satisfaction
  • Anticipate guest needs, personalize service, and create memorable moments in line with Ritz‑Carlton service values
  • Handle guest concerns or complaints professionally, taking ownership and initiating service recovery when needed
  • Maintain cleanliness, organization, and readiness of the order‑taking and work area
  • Ensure compliance with food safety, hygiene standards, and Marriott policies and procedures
  • Uphold confidentiality of guest information and adhere to data privacy standards
  • Foster positive working relationships with internal departments to support seamless operations
  • Actively participate in daily line‑ups, training sessions, and service improvement initiatives

Requirements

  • Education: High school diploma or G.E.D. equivalent
  • Related Work Experience: Less than 1 year related work experience
  • Supervisory Experience: No supervisory experience
  • License or Certification: None

What we offer

  • Accommodation
  • Flight tickets
  • Transportation
  • Meals
  • Exclusive training and leadership development programs
  • Recognition and rewards for exceptional service
  • Preferential Members Rates at Marriott Hotels Globally
  • Dining & Wellness discounts for your family and you
  • Medical Insurance Coverage
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