In-Room Dining Order Taker Job at Marriott Bonvoy (Doha)

Overnight In-Room Dining Server/Coordinator

Take guest in-room dining orders and execute the delivery of orders according to...

Location

United States of America , Minneapolis

Salary:

21.12 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

At least one year of food service experience
Excellent English verbal and written skills
The ability to communicate in a warm and friendly manner over the telephone
Detail oriented
The ability to keep an organized work area and prioritize guest requests
The ability to work a flexible schedule including overnights, weekends and holidays
ServSafe certified

Job Responsibility

Take guest in-room dining orders and execute the delivery of orders according to Four Seasons Standards
Deliver food orders including any special needs or requests to the guest in-room
Check completed kitchen orders with the order taker or guest’s original order
Transport items to the guestroom in a timely manner to ensure proper food quality
Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods
Communicate options for removal of trays and dishware
Respond to request for tray removal according to established time standards
Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Properly and accurately close guest checks securing room number and signature

What we offer

Comprehensive health and vision insurance (Available to Full-Time employees only)
Discovery nights at Four Seasons Properties around the globe
Holiday and vacation pay (Available to Full-Time employees only)
Daily meals inspired by award-winning chefs
Uniforms and uniform care
Sick pay
Disability coverage and life insurance (Available to Full-Time employees only)
Parking discounts
Staff lounge and cafeteria space with city view
Up to eight weeks of parental leave pay (Available to Full-Time employees only)

Parttime

Communications / Reservations (CORE) Agent

The Beverly Wilshire a Four Seasons Hotel is looking for a Hotel Communications ...

Location

United States of America , Beverly Hills

Salary:

27.80 - 34.75 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
Exceptional communication skills and command of English language
Flexible schedule and the ability to work different shifts, weekends and holidays

Job Responsibility

Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner
Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments
Support and assist the Front Desk team as needed
Will comply with any other additional requests that may arise pertaining to Hotel Communications Agent duties
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Handles all guest interactions with the highest level of hospitality and professionalism
Accommodate special requests whenever possible
Resolve guest complaints according to Four Seasons Standards
Respond to all guest inquiries and requests for maintenance, housekeeping, in room dining, spa and reservations accurately
Use HotSoS, Opera, Micros, Book4time and Rex (or any other computer application) to log and track these requests

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

In-Room Dining Server

The IRD Server is responsible for delivering outstanding guest service by demons...

Location

Bahamas , Paradise Island Nassau

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Deliver food orders including any special needs or requests to the guest in-room
check completed kitchen orders with the order taker or guest’s original order
transport items to the guestroom in a timely manner to ensure proper food quality
greet guests, describe selected items to the guest using interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods
communicate options for removal of trays and dishware
respond to request for tray removal according to established time standards
breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations
anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
properly and accurately close guest checks securing room number and signature
properly settle voided checks or complimentary meals

Job Responsibility

Deliver outstanding guest service by demonstrating expert knowledge of all food and beverage menu items, including detailed information on preparation methods

Fulltime