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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

In-Room Dining Order Taker

Qatar, Doha · Job Posted March 04, 2026
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Job Description

At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments.

Job Responsibility

  • Take room service orders over the phone
  • Answer questions on menu selections, and check with kitchen staff
  • Answer guest questions or concerns regarding the origin, vintage, and style of various wines
  • Place and log call back for room service order
  • Notify guests and management of delays in service delivery
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
  • Maintain cleanliness of work areas throughout the day
  • Record transaction in MICROS system at time of order
  • Complete all closing reports, including MICROS reports
  • Process all payment methods
  • Follow all company and safety and security policies and procedures
  • report accidents, injuries, and unsafe work conditions to manager
  • and complete safety training and certifications
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others, and support team to reach common goals
  • Ensure adherence to quality expectations and standards
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors
  • Ensure the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
  • Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required

What we offer

  • Accommodation
  • Flight tickets
  • Transportation
  • Meals
  • Exclusive training and leadership development programs
  • Recognition and rewards for exceptional service
  • Preferential Members Rates at Marriott Hotels Globally
  • Dining & Wellness discounts for your family and you
  • Medical Insurance Coverage
  • An HR team dedicated to your success and wellbeing
  • A rewarding career within one of the most recognized and prestigious luxury brands in the world
  • Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry
  • Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties
  • Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals
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  • Answer guest questions or concerns regarding the origin, vintage, and style of various wines
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  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
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