In Room Dining Order Taker

• Take room service orders over the phone
• Answer questions on menu selections, and check with kitchen staff
• Answer guest questions or concerns regarding the origin, vintage, and style of various wines
• Place and log call back for room service order
• Notify guests and management of delays in service delivery
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Maintain cleanliness of work areas throughout the day
• Record transaction in MICROS system at time of order
• Complete all closing reports, including MICROS reports
• Process all payment methods
• Follow all company and safety and security policies and procedures
• report accidents, injuries, and unsafe work conditions to manager
• and complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others, and support team to reach common goals
• Ensure adherence to quality expectations and standards
• Stand, sit, or walk for an extended period of time
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Perform other reasonable job duties as requested by Supervisors

High school diploma or G.E.D. equivalent

Bilingüe