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This is a hybrid night role, working five nights per week typically split across three nights as Coordinator and two nights as Server. This position is ideal for someone who enjoys night work, values routine, and takes pride in delivering calm, polished service during quieter hours. As part of our overnight In‑Room Dining team, you will play a key role in delivering seamless room service while supporting the smooth running of operations overnight.
Job Responsibility:
Receive and process guest orders via telephone and mobile app
Provide confident menu knowledge and answer guest queries clearly
Communicate orders accurately to kitchen and service teams
Coordinate special menus, events, and overnight requests
Ensure correct billing procedures and order tracking
Deliver food and beverages to guest rooms with professionalism and care
Set up and clear service in line with Four Seasons standards
Maintain discretion, calmness, and attention to detail overnight
Respond politely and efficiently to guest requests
Support cleanliness and organisation of service areas
Uphold Four Seasons standards for quality, service, and warmth
Requirements:
Previous experience in Food and Beverage, Room Service, or hospitality operations
Confidence communicating with guests and colleagues
Strong organisation skills and attention to detail
Ability to work independently and take ownership overnight
Calm, professional manner suited to night service
Comfort working with digital systems and mobile applications
Commitment to a night‑shift schedule
Right to Work in the UK
What we offer:
£36,500 annual package inclusive of base salary and service charge
Structured 40 hour working week
Excellent training and clearly defined career development pathways
Strong internal progression opportunities across London and the global Four Seasons portfolio
Holiday entitlement increasing with service up to 33 days
Company Sick Pay, increasing with service
Life insurance while on duty
Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
50 percent discount across UK Four Seasons food and beverage outlets from day one for up to four guests
Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
Access to Wellhub, offering support for fitness, mindfulness, therapy, nutrition, and sleep
Bupa Dental Cover or Bupa Cash Plan
Enhanced maternity and paternity pay
Uniform with complimentary professional dry cleaning from day one
Season Ticket Loan and Cycle to Work scheme
Access to Stream for greater pay flexibility and discounts
Employee recognition programmes including monthly awards and events
Annual themed team events plus regular social, charitable, and sporting activities