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Four Seasons Logo Four Seasons · Hospitality and Tourism

In-Room Dining Night Server and Coordinator

United Kingdom, London Employment contract 36500.00 GBP / Year · Job Posted May 14, 2026
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Job Description

This is a hybrid night role, working five nights per week typically split across three nights as Coordinator and two nights as Server. This position is ideal for someone who enjoys night work, values routine, and takes pride in delivering calm, polished service during quieter hours. As part of our overnight In‑Room Dining team, you will play a key role in delivering seamless room service while supporting the smooth running of operations overnight.

Job Responsibility

  • Receive and process guest orders via telephone and mobile app
  • Provide confident menu knowledge and answer guest queries clearly
  • Communicate orders accurately to kitchen and service teams
  • Coordinate special menus, events, and overnight requests
  • Ensure correct billing procedures and order tracking
  • Deliver food and beverages to guest rooms with professionalism and care
  • Set up and clear service in line with Four Seasons standards
  • Maintain discretion, calmness, and attention to detail overnight
  • Respond politely and efficiently to guest requests
  • Support cleanliness and organisation of service areas
  • Uphold Four Seasons standards for quality, service, and warmth

Requirements

  • Previous experience in Food and Beverage, Room Service, or hospitality operations
  • Confidence communicating with guests and colleagues
  • Strong organisation skills and attention to detail
  • Ability to work independently and take ownership overnight
  • Calm, professional manner suited to night service
  • Comfort working with digital systems and mobile applications
  • Commitment to a night‑shift schedule
  • Right to Work in the UK

What we offer

  • £36,500 annual package inclusive of base salary and service charge
  • Structured 40 hour working week
  • Excellent training and clearly defined career development pathways
  • Strong internal progression opportunities across London and the global Four Seasons portfolio
  • Holiday entitlement increasing with service up to 33 days
  • Company Sick Pay, increasing with service
  • Life insurance while on duty
  • Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
  • 50 percent discount across UK Four Seasons food and beverage outlets from day one for up to four guests
  • Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
  • Access to Wellhub, offering support for fitness, mindfulness, therapy, nutrition, and sleep
  • Bupa Dental Cover or Bupa Cash Plan
  • Enhanced maternity and paternity pay
  • Uniform with complimentary professional dry cleaning from day one
  • Season Ticket Loan and Cycle to Work scheme
  • Access to Stream for greater pay flexibility and discounts
  • Employee recognition programmes including monthly awards and events
  • Annual themed team events plus regular social, charitable, and sporting activities
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