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Four Seasons Logo Four Seasons · Hospitality and Tourism

In-Room Dining Manager

United States of America, Naples · Job Posted June 01, 2026
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Job Description

The In-Room Dining Manager is responsible for planning, organizing, and directing all aspects of the in-room dining operation to ensure an exceptional guest experience. This leadership role involves managing and motivating the team, maintaining high service standards, and overseeing day-to-day operations to ensure timely, accurate, and personalized service.

Job Responsibility

  • Select, train, evaluate, lead, motivate, and coach all employees in the Room Service Department, ensuring adherence to cultural and core standards. Participate in long-term strategic planning for the operation
  • Maintain a visible presence in the operation, promoting positive public relations, recognizing staff achievements, and addressing guest complaints, concerns, or special requests promptly and professionally
  • Ensure the highest quality standards for all food items, ingredients, and preparation methods
  • Provide expert knowledge of wine, spirits, and menu offerings to deliver an exceptional in-room dining and private bar experience, available 24 hours a day
  • Collaborate with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef, and Sous Chefs to design effective menus and amenities, ensuring top-quality products at competitive prices. Participate in regular operational meetings for interdepartmental coordination
  • Manage labor and operating expenses through efficient scheduling, budgeting, purchasing, and inventory control, ensuring cost-effective operations
  • Regularly assess the physical condition of the facilities and equipment, making recommendations for repairs and improvements as necessary to maintain the outlet’s high standards

Requirements

  • College degree preferably specializing in hotel/restaurant management or equivalent experience is required
  • Two to three years previous experience in a supervisory or assistant manager position in Food and Beverage
  • Strong leadership and conflict-resolution skills
  • Excellent communication and interpersonal abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Requires working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
  • Requires ability to operate computer equipment and other food and beverage computer systems
  • Ability to read, write, and speak English
  • This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays. Day and evening shifts.

What we offer

  • Lucrative salary
  • Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
  • Time off plans starting on the day of hire
  • An opportunity to be a part of a cohesive team in an inclusive work environment
  • Complimentary and discounted hotel stays around the world
  • Wellbeing and mental health initiatives and focused company
  • Embracement and promotion of diversity in our workplace
  • Complimentary employee meals and beverages
  • Tuition reimbursement
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