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In room Dining Manager

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Four Seasons

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Location:
Saudi Arabia , Madinah

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a service-driven and operationally strong Room Service Manager to lead In-Room Dining operations at Four Seasons Hotel Madinah. Reporting to the Director of Restaurant, you will be responsible for ensuring exceptional guest experiences through efficient service delivery, high-quality food presentation, and strict adherence to Four Seasons standards. This role plays a key part in maintaining consistency, service excellence, and operational efficiency within the In-Room Dining function.

Job Responsibility:

  • Lead and manage all In-Room Dining (Room Service) operations, ensuring seamless service and exceptional guest satisfaction
  • Ensure all room service orders are delivered accurately, promptly, and in line with Four Seasons service standards
  • Collaborate closely with Culinary, Stewarding, and Front Office teams to ensure smooth coordination and timely order execution
  • Develop and implement service standards, operating procedures, and quality controls for Room Service operations
  • Oversee staffing, scheduling, training, and performance management of the Room Service team
  • Monitor service quality, guest feedback, and service recovery efforts to continuously improve the guest experience
  • Ensure compliance with hygiene, food safety, and health & safety standards, including HACCP and local regulations
  • Manage departmental budgets, cost controls, and inventory related to In-Room Dining operations
  • Support menu development and presentation in collaboration with the Executive Chef and F&B leadership
  • Prepare operational reports, including sales performance, productivity, and service quality metrics
  • Lead pre-opening activities, special projects, and service enhancements related to In-Room Dining when required

Requirements:

  • High school diploma or equivalent required
  • diploma or degree in Hospitality Management or a related field preferred
  • Proven experience as a Room Service Manager or similar leadership role within a luxury hotel or upscale hospitality environment
  • Strong knowledge of In-Room Dining operations, service standards, and guest expectations
  • Excellent leadership and team management skills with a hands-on service approach
  • Strong organizational and problem-solving abilities
  • Solid understanding of food safety, hygiene, and service compliance standards
  • Ability to work flexible hours, including evenings, weekends, and holidays
What we offer:
  • Competitive salary in a tax-free environment
  • Housing and transportation allowances
  • 30 days of vacation plus public holidays
  • Complimentary meals and uniform cleaning
  • Medical and life insurance
  • Employee Assistance Program and worldwide complimentary room nights
  • Career growth and development opportunities

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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