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In-Room Dining Manager

United States, San Francisco Employment contract · Job Posted June 09, 2026
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Job Responsibility

  • Support the daily operation of In-Room Dining, ensuring exceptional quality, consistency, and personalized guest service standards are maintained at all times
  • Supervise, train, mentor, and motivate In-Room Dining employees while fostering a positive and collaborative work environment
  • Maintain a strong presence during service periods to support the team, engage with guests, and ensure seamless operations
  • Monitor order accuracy, delivery timing, and presentation standards to ensure an elevated luxury dining experience
  • Handle guest concerns, service recovery opportunities, and special requests with professionalism and urgency
  • Collaborate with Culinary and hotel leadership teams to support menu updates, promotions, and operational initiatives
  • Assist with scheduling, payroll oversight, labor management, and inventory controls to support financial objectives
  • Ensure compliance with Four Seasons standards as well as all local health, safety, and sanitation regulations
  • Partner with Front Office and Guest Experience teams to coordinate VIP arrivals, amenities, and customized in-room dining experiences
  • Participate in departmental meetings, training programs, and development initiatives to drive continuous improvement

Requirements

  • Minimum 2 years of Food and Beverage experience in a luxury hotel, including leadership or supervisory experience, with a strong preference for In-Room Dining or restaurant operations in high-volume, fine dining, or all-day dining environments
  • Thorough knowledge of service, cost control in F&B and labor management
  • Excellent reading, writing and oral proficiency in the English language
  • Excellent computer skills
  • Ability to have flexible schedule according to operational needs
  • College degree preferably in hospitality management or equivalent experience is required
  • Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
  • Successful candidate must possess legal work authorization in United States

What we offer

  • Salary: $82,976.80
  • Generous medical, dental & vision insurance plans
  • 401k Retirement plan
  • 8 weeks of New Parental Leave Pay
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
  • Paid holidays, vacation & sick days

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