In Room Dining Manager

• Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service Department to ensure that established cultural and core standards are met
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services
• Control labor and operating expenses through effective scheduling, purchasing decisions, and inventory and control
• Attend regular operational meetings to ensure effective coordination and cooperation between departments
• Observe the physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed
• Monitors phones, orders, deliveries and pickups to ensure guest satisfaction and employee support
• Reviews and approves any comp or voids to ensure accuracy and ensures all glitches are posted accurately and timely

• Minimum 3+ year previous experience in a food and beverage environment, in a luxury hotel setting preferred
• Requires excellent leadership skills, and the ability to motivate and challenge a diverse team
• Knowledge of food & beverage service and supervisory experience is preferred
• Proficient in computer systems
• This role has direct contact with guests and as such, good communication skills are a necessity
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States

Ability to speak Spanish preferred

• Winter Season Lifestyle Benefit
• Merchant Pass Available
• 401k participation with company matching program
• Competitive Benefits: Medical, Dental and Life Insurance
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
• Employee Cafeteria available for meals