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In Room Dining - F&B Service Expert

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Marriott Bonvoy

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our jobs aren’t just about delivering food and beverages to guest rooms. We aim to create a memorable and personalized dining experience – ensuring every interaction reflects exceptional service and attention to detail. As an In-Room Dining Associate, you take initiative to provide timely, accurate, and courteous service, making every order feel like part of a luxury experience. From setting up trays and trolleys to presenting dishes beautifully, handling special requests, and maintaining cleanliness, you ensure guests enjoy every moment in the comfort of their room.

Job Responsibility:

  • Delivering an exceptionally high standard of five-star luxury lifestyle service within the in-room dining operation
  • Ensuring timely and accurate delivery of orders, with attention to presentation and guest preferences
  • Maintaining cleanliness and organization of trays, trolleys, and pantry areas at all times and promoting this as best practice
  • Proactively learning menu items, seasonal offerings, and changes in service standards – you are encouraged to review menus off shift
  • Maintaining up-to-date knowledge of company Food & Beverage Safety Programs within your area of responsibility, as well as all local, state, and federal regulations
  • Reporting maintenance issues immediately to appropriate personnel (management or maintenance)
  • Strong product knowledge of food, beverages, and in-room dining procedures is essential
  • Attitude, grooming, body language, and tone must always be positive, professional, and on brand
  • Attendance at monthly departmental meetings and 1:1 sessions is essential to stay informed and aligned
  • Carrying out other duties as required by the In-Room Dining or F&B Management team

Requirements:

  • Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel or upscale dining environment
  • Exceptional interpersonal and communication skills with the ability to interact effectively at all levels
  • Detail-oriented with a passion for delivering excellence in guest service
  • Knowledge of overall hotel operations is beneficial to understand your role in the wider guest experience
What we offer:
  • 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
  • Pension scheme participation
  • Life Assurance coverage
  • Annual Performance Review pay adjustments
  • Complimentary gym and spa access
  • Free meals while at work
  • Dry-cleaning service availability
  • Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
  • 50% discount at any of the St. Pancras outlets
  • Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
  • Travel ticket season loan
  • Cycle to work scheme
  • Employee Assistance Programme access
  • Comprehensive Training and Development programme participation
  • Awards and recognition celebrations

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
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