In-Room Dining Coordinator Job at L'Ermitage Beverly Hills (Beverly Hills)

Job Description

ABOUT L’ERMITAGE BEVERLY HILLS L’Ermitage Beverly Hills has been a sanctuary of elegance and discretion since 1975. An exclusive Five-Star, AAA Five Diamond, Two Michelin Keys property, we are committed to delivering world-class hospitality in an intimate and refined environment. Every team member contributes to the timeless experience that defines L’Ermitage and is committed to offering travelers excellence in hospitality. As the In Room Dining Coordinator, you will be responsible for taking Private Dining orders in accordance with the standards of service set by the hotel, ensuring the highest levels of accuracy and guest satisfaction. The In-Room Dining Coordinator will work as part of the Food and Beverage team to successfully execute Private Dining operations. Job tasks include but are not limited to answering multiple phone lines in a professional manner and within the guidelines of service expectation, understand and explain menu items to our guests in order to suggest proper recommendations, inputting guest orders and posting proper charges to the POS system, ensuring accurate communication of orders to kitchen and receipt of orders by Servers, settling checks to the proper guest folio and maintain accountability for all transactions in accordance with Hotel and accounting standards, and track orders to ensure service standards for delivery and pick-up are being met. The In-Room Dining Coordinator will continually work with the Food and Beverage team to improve guests, owner and colleague satisfaction and maximize the financial performance of the department.

Job Responsibility

Taking Private Dining orders in accordance with the standards of service set by the hotel, ensuring the highest levels of accuracy and guest satisfaction
Answering multiple phone lines in a professional manner and within the guidelines of service expectation
Understand and explain menu items to our guests in order to suggest proper recommendations
Inputting guest orders and posting proper charges to the POS system
Ensuring accurate communication of orders to kitchen and receipt of orders by Servers
Settling checks to the proper guest folio and maintain accountability for all transactions in accordance with Hotel and accounting standards
Track orders to ensure service standards for delivery and pick-up are being met
Maintain and execute luxury service standards
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Anticipate guests’ needs, respond promptly, and acknowledge all guests
Maintain knowledge of Food & Beverage Outlet Menus/Menu items or changes in Menus
Ensure compliance of local and Company sanitation standards
Strive for continuous improvement and excellence in all areas of responsibility
Answer the telephone in the correct number of rings according to standards and to speak in a clear and professional manner
Taking the order from the guest correctly and to read back the order to confirm it is correct
Ensure that the order has been input into the POS and is accurate
Advise the guest how long it will take before the order is delivered
To ensure the order is passed to the Culinary Staff/Servers promptly
To keep a track of orders and follow up if any are delayed
Comply with performance standards, policies, and procedures in Food & Beverage
Control the level of business in a fashion that obtains both the yield required to meet forecast and the service that guests expect
Maintain a working relationship with all departments in the hotel
Resolve guest complaints, ensuring guest satisfaction
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquires accurately
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
Inspect Private Dining tables and stations, ensuring that all set-ups meet the department standards
Follow up with guest to ensure satisfaction with order and follow-up on corrections
Answer telephone courteously and efficiently as specified in departmental standards
Take, record, and confirm orders as specified in departmental standards
Accommodate all requests for information courteously
Communicate V.I.P. arrivals and special requests to designated personnel for follow up
Monitor and ensure that all aspects of service conform to departmental standards
Ensure tables are picked up after appropriate amount of time has passed
Be familiar with operation of P.O.S. system and manual system procedures

Requirements

High school or equivalent education preferred
Minimum 1 year experience in similar position preferred
The ability to listen to, assess, and appropriately respond to information conveyed through speech
The ability to communicate effectively in English with guests, managers, and colleagues
The ability to convey technical information through writing to a nontechnical audience so the recipients easily understand the information and can quickly and correctly apply it
Knowledge of Food & Beverage and Private Dining operational procedures beneficial
Knowledge of overall hotel operations as they affect department
Ability to use standard software applications and hotel systems
Ability to exercise the personal discipline and extra diligence to ensure that projects are completed in a timely manner
The ability to motivate and inspire others to work cooperatively to achieve a designated goal
Flexible schedule - Willing and able to work shift duties that may include evenings, nights, overnights, weekends, and holidays

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In-Room Dining Coordinator

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