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The In Room Dining Coordinator is an essential member of the Food and Beverage team dedicated to providing exceptional quality and service to our guests. The In-Room Dining Coordinator is responsible for developing a rapport with guests. This individual will maintain a friendly, courteous, and professional manner in all dealings with guests, patrons as well as other employees. Execute and facilitate service in cooperation with other IRD coordinators, IRD servers, cooks, chefs, stewards, and managers. Ensures guests receive responsive, professional, and gracious service at all times.
Job Responsibility
Participate in pre-shift meetings for daily updates and continuous knowledge development
Display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees
Perform tasks and projects as delegated by the leadership team
Execute and facilitate service in cooperation with other IRD coordinators, IRD servers, cooks, chefs, stewards, and managers
Facilitates communication between FOH & BOH
Ensures guests receive responsive, professional and gracious service at all times
Develops rapport with guests
Describe all menu features (including changes and additions)
Answer any food and beverage related question in regards to the menu offerings and allergens
Use suggestive selling to upsell guest orders
Liaise with servers & kitchen to ensure communication at all times
Understand the order received from guest and communicate it thoroughly to service team
Assist chef in expediting food
Ensure that all food products are consistently prepared and served according to the standards
Plate & prepare small food items and accompaniments
Collect guest dishes upon meal completion, including breakdown and cleaning of table
Deliver guestroom amenities in a timely and efficient manner