In-Room Dining Coordinator

• Take guest in-room dining orders, communicate special requests to the kitchen, and coordinate deliver of orders according to Four Seasons Standards
• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
• check completed kitchen orders with the guest’s original order
• coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
• properly and accurately close guest checks
• record guest charges and gratuities
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests

• Must be able to work all shifts including, AM's, PM's, weekends, and holidays
• Minimum one year’s food service or related work
• Ability to communicate professional and accurately via telephone
• Ability to count and record accurately
• Requires knowledge or the ability to operate computer equipment and the reservations system
• Requires reading, writing and oral proficiency in the English language
• Able to sit, stand and walk up to 8 hours
• Able to lift and carry up to 20 pounds
• US work authorization is required

Strong F&B knowledge is preferred

• Energizing Employee Culture where you are encouraged to be your true self
• Comprehensive learning and development programs to help you master your craft
• Inclusive and diverse employee engagement events all year-round
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)