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Looking for an exciting opportunity to join a world-class team and work in one of Boston's most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston! We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Food & Beverage team as a full time In Room Dining Coordinator!
Job Responsibility:
Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards
describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
check completed kitchen orders with the guest’s original order
coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
properly and accurately close guest checks
record guest charges and gratuities
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
Requirements:
High School education or equivalent experience
Minimum 1-year food service or related work
Speaking, writing and reading English is required
Positive attitude and willing to learn is must
Ability to work, weekend, nights and holidays
What we offer:
FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
401(k) Retirement Matching Plan
Ability to experience our hotels as a guest through the Employee Travel program
Highly competitive salaries and incentives
Educational assistance programs, as well as in-house training workshop for all employees