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The In-Room Dining Coordinator is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods. Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods.
Job Responsibility:
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
check completed kitchen orders with the guest’s original order
coordinate delivery of items to the guestroom by In-Room Dining Servers in a timely manner to ensure proper food quality
properly and accurately close guest checks
record guest charges and gratuities
Requirements:
Excellent reading, writing and oral proficiency in the English language
The ability to communicate professionally and accurately via telephone
High school education or equivalent experience
Minimum one-year food & beverage service or related work
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide