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The In-Room Dining Coordinator is a vital part of the Food & Beverage team, providing exceptional service and seamless coordination of in-room dining experiences for our guests at Sensei Lāna’i, A Four Seasons Resort.
Job Responsibility:
Act as the main point of contact for all in-room dining requests
Answer telephone using courteous, efficient telephone etiquette
Describe the selection of food & beverage menu items to guests
Communicate guest orders including any special needs or requests to the kitchen
Check completed kitchen orders with the guest's original order
Coordinate delivery of items to the guestroom by Room Service Servers
Properly and accurately close guest checks
Record guest charges and gratuities
Responsible for arranging amenities for our VIP guests based on their preferences and dietary restrictions
Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests
Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
Requirements:
Legal work authorization in United States
Required to obtain a Tuberculous (TB) clearance card
Ability to stand for extended periods
Ability to lift up to 30lbs
Ability to push/pull as needed during shifts
Weekend availability required
Holiday availability required
Evening availability required
Ability to communicate professionally and accurately via telephone and in person
Ability to accurately read and work with computer systems including Email, One drive, Excel, Opera, Micros POS
Strong Customer Service skills
What we offer:
100% Employee contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.)
Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs
Energizing Employee Culture where you are encouraged to be your true self